- Report: #1121956
Complaint Review: Lumber Liquidators - Toano Virginia
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Lumber Liquidators
Toano, 23168 Virginia, USA
Phone:
800 366-4204
Web:
www.lumberliquidators.com
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Lumber Liquidators LLI WARRANTY IS A JOKE Toano Virginia
We installed 720 sf of the Morning Star Click bamboo flooring sold by Lumber Liquidators in June of 2013. The material scratches easy, however, the scratches are the least of our problems. The cupping started with the shorter pieces in the hallways. By December 2013, the entire installation was cupping and gaps appeared in random areas.
After contacting Lumber Liquidators about the problem, We were told that since we did not hire someone to test the moisture of the subfloor and the humidity in the house prior to the installation of this material, the warranty was void. In addition, I was told that our method of cleaning resulted in the problems with the floor. It seems that if the cleaner is sprayed directly on the floor, the material absorbs the moisture along the edges and this was another reason for the damage to the bamboo flooring.
We purchased a 32 oz. bottle of cleaner after the floor was installed. Most of the time, the cleaning involves sweeping and using a dust mop. About once a month we get on our hands and knees, spray a fine mist of cleaner directly onto the floor and use a cloth towel to clean the floor. Since the installation, we have used the liquid cleaner about five times and still have about half of the cleaner left in the bottle. I guess 16 oz. caused the damage to the entire 720 sqf of the floor, including the material under the furniture and area rugs!! Seriously?!
In reading the various reviews for this product, it seems that there is a chronic problem with scratching, cupping and separations. It seems that Lumber Liquidators will use any excuse to avoid the liability for providing the customer with a very poor product. I understand that a product warranty is only as good as the company that stands behind it. We will have to replace our six month old floor and it sure as heck will not be with a product supplied by Lumber Liquidators.
STAY AWAY!!!!! We learned a $5,000.00 lesson the hard way… don’t make the same mistake. STAY AWAY FROM LUMBER LIQUIDATORS!
The LLI warranty should be condensed to read: “Warranty is void if material is removed from factory packaging”.
