- Report: #1404796
Complaint Review: LUMIDAIRE - Internet
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Author Confirmed
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LUMIDAIRE
Internet, USA
Phone:
877 565 3016
Web:
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LUMIDAIRE LUMIDAIRESKIN CREAM AND EYE CREAM1927 MESA BLVD #40COSTA MESA CA, 82627 FURTHER DETAIL ON LUMIDAIRE RIPOFF COSTA MESA, California
My wife signed up online for the Lumidaire Free Triall and paid the shipping fees stated. She received the two trial items in the mail. There was no documentation in the package other than a packing list with no monetary items shown. She was told, not by Lumidaire, that by accepting this package and not contacting lumidaire withiin 14 days she would be enrolled in a monthly subscription program for both iterms for about $90 for each item. So, i called Lumdaire on her behalf, within the 14 days, to cancel out any subscriptions she would be subject to. I was told the subscrptions would be cancelled, but we had to pay $90 for each of the trial products receioved. When I pointed out that they were a free trial subject to only shipping fees which we paid I was told there was no free trial. When I read to them the internet add that started with the words Free Trial I was told that was not a free trial and I had to pay the $90 for the products. That is, the trial was free, but not the products. However, I could canecel out of both subscriptions and reduce the $90 costs to abour $40 each, by simply saying the word Yes. I figured $80 was better than $180 being charged tio our credit card so I said yes. I intend to when the charges show up to dispute them with the credit card provider. So now the definition of Free Trial means the trial is free, but not the Product being tried. I do not think so.
