Complaint Review: Luna Car Center - San Antonio Texas

I am the OP: Trust me when I tell you that I believe all of your horrible stories with this company. I called so many attorneys and spoke with KSAT.

Only if enough people came through would they do something.

The mediation agreement was a joke, dont get me wrong, but they did give me a settlement and their "legal representative" apologized for their lies, etc.

I honestly feel sorry for anyone that does business here. Hindsight is 20/20.

When filing my complaint with the TxDMV, they let me know that there is no regulations on used car dealerships buying broke down cars from auctions and turning around and selling them without even checking them out, so when you ask the sales rep, they really have no idea whats wrong with the car.

I am working to change these laws.

Luna Car Center stole $2,000 from me and then repo'd the car with Fraudulent legal papers. It is hard to believe they settled in mediation. They have 10+ complaints filed with BBB and have never responded to any of them.

Per my agreement with Luna, I am writing to say (since I cannot delete the post) that we met in mediation last night and this case is now closed. As a good business owner, they responded to me and took steps to help solve this issue, which I appreciate.

I would like to discuss this with you.  I've had an extremely similar problem with Luna.   Text me at  2403570.

I would like to discuss this with you.  I've had an extremely similar problem with Luna.   Please leave me a voice or text msg at 2403570 in the same area code as you.

"There was a light on the dash and when questioned, I was told that it was just the fuses that needed to be replaced"

What light was on? Think about that. If fuses need to be replaced, the seller would replace those fuses prior to attempting to sell a car.

"I understand fully 'as is, no warranty'."

It does not appear that way.

Thank you for your response. I test drove the car. It drove fine. There was a light on the dash and when questioned, I was told that it was just the fuses that needed to be replaced, but the car itself was fine with no issues.

The attorney that I hired says we have a case, since he has also received several other calls in the past few months regarding the same exact issues with this dealer.

I understand fully "as is, no warranty". What I do not understand is, how do you buy a car at auction and not even check to see if, before trying to make a profit, you are not putting a car on the road that may possibly KILL someone?

I have an issue with poor business practices, no ethics and no morals when dealing with the public.

"LUNA CAR CENTER COVERED THIS UP AND LIED WHEN I ASKED THEM."

It is possible that the problems were covered up by the party that sold the car to the dealer.

How did the car perform during the test-drive?

I certainly understand the position you are in...you buy a car and it turns out to be junk but I think you are in store for rain. Did you sign paperwork stating the sale was "AS IS"? If so, you bought the car along with the problems. Did they give you a written statement to the effect there we no problems with the car? If not, then you will have no case. Is there a warranty on this car? If not, the repairs will come out of your pocket. Since you indicated the VW dealership shop discovered these problems AFTER you bought the car, did you test drive the car? Did you have a mechanic of your choice check out the car BEFORE you bought it?