- Report: #1392050
Complaint Review: Lunaluxe - Huntington Beach California
-
Author Confirmed
Why?
Lunaluxe
P.O.Box 3419 Huntington Beach, 92605-3419 California, USA
Phone:
9258569744,8886990223
Web:
http://skincare.healthbeautyreport.com/news/en_lang/skin
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lunaluxe, Avalure, Luxure, Letoile Shark Tank endorsed company is a SCAM Huntington Beach California
I was drawn to this product mainly because it was supposedly endorsed by the television show, "Shark Tank", stating that it was the ONLY product ever backed by ALL FIVE sharks. Glowing reviews followed, with an offer of a "free trial" of the 2 products for only the price of shipping. Wary of this type of offer, I scanned the ad/offer until I was satisfied that I was only giving my credit card information for the shipping & handling costs. The offer further stated that they were very low on stock, and that this would be the last day of this offering. I might add that there were also testimonials and photographs of Oprah Winfrey, Sandra Bullock, and Ellen DeGeneres as well as other celebrities. I was gobsmacked when yesterday (8/09/2017) I received an email from LunaLuxe stating that my order for $94.94 was ready to be shipped. I immediately telephoned and stated I didn't intend to order any more and to please cancel. In a short time, I received a second email stating that my order was cancelled.Today (8/10/2017) an email came to inform me that an order had shipped to me shortly after midnight. I returned an email, with the times and dates of yesterdays correspondence, which clearly shows I cancelled before shipping time. They replied,"Our records indicates at the time of your cancellation products have already reached the fulfillment center, and you received a USPS shipping notification once USPS had a tracking number available to you. Your account with us is closed. "In a telephone call to my bank today, I learned that there is not one, but TWO separate charges from this company. One for $94.94 and a second charge of $91.94, totaling $196.88.Telephoning this company is futile. Every question is answered with , "I do apologize for that but...yadda, yadda, yadda", obviously scripted. Same for when I asked for a supervisor, "I am in charge...." . I INSISTED on speaking with a supervisor, and got pretty much the same runaround from her, who said her name was Keisa. She eventually informed me that they do not accept returned merchandise and have no intention of refunding my money. I’ve been back to the website where I placed my order and still see no place to check that I’m over 18 and agree to the terms, unless this shows up AFTER giving my credit card information, which of course I don’t intend to to again. This is underhanded at best, but it’s surely illegal. I hope that I’m not taking the time to write all of it out here if you can’t help. From the numerous complaints I see ahead of me, it seems to be grounds for a class action suit, in which I will gladly participate.
