- Report: #1387194
Complaint Review: Lunaluxe - Internet
Reported By:
Katy -
San Juan Capistrano, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lunaluxe
Internet, USA
Phone:
9258569742 and 8887729017
Web:
www.lunaluxeskin.com; www.tryavalurefacecreamcare.com
Categories:
Business Rating:
(0)
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Lunaluxe or Avalure Trial Subscription Hidden in Terms Huntington Beach Internet
Buyer Beware: If you order a "Trial", you are being led to believe that you are ordering a trial size. But you are really subscribing to a monthly subscription to pay over $85. for skin care and over $89. for eye care. The subscription is hidden in the "Terms" at the very bottom of the page. So when you click the box that says you are over 18 and that you agree to the "Terms", you are signing up to pay every month. This is shamefully misleading and makes me distrust the company as well as the product.
I did call customer service when I learned of the charges to my credit card. They were extremely rude and when I asked for a supervisor, they put me on hold for a short time then hung up. This happened twice so I do not believe it was a mistake.
I consider this a ripoff because the Trial order process is intentionally misleading by hiding the subscription in a place where you would normally find the rules for using the website.
Shame on Shark Tank Shark, Barbara, for allowing this to happen.
