Herb
Greenleaf,#2Author of original report
Fri, April 08, 2005
Within 2 days of posting on this site, Dave Rafus of Luxuxry Motors called me directly to apologize for the lack of response and to give me follow up on the employees involved. He knew of the vandalized vehicles on their lot and promptly offered to cover the bill. He also said that there is now a customer service page on their web site that goes to the top - bypassing the salesmen - who may be unresponsive. I was impressed with his responsiveness and will keep this site posted if problems arise, but I expect he will follow thru and cover the repairs. Sincerely -
Herb
Greenleaf,#3Author of original report
Fri, April 08, 2005
Within 2 days of posting on this site, Dave Rafus, called me directly to apologize for the lack of response and to give me follow up on the employees involved. He knew of the vandalized vehicles on their lot and promptly offered to cover the bill. He also said that there is now a customer service page on their web site that goes to the top - bypassing the salesmen - who may be unresponsive. I was impressed with his responsiveness and will keep this site posted if problems arise, but I expect he will follow thru and cover the repairs. Sincerely -
Amy
Pekin,#4Consumer Suggestion
Wed, April 06, 2005
We had been looking for a new truck for quite awhile, because no one had what we wanted. What we finally did was go to a dealer that we trusted and had them do a search for the exact vehicle we wanted. When one was found that met our approval, we had them bring it to THAT dealership for inspection by us. We had to pay a small deposit, but if we were not happy, that would be returned to us. We ended up buying the vehicle. Instead of having to drive 360 miles to go to the dealer that had the truck, it was brought to us...no strings attached. We maybe didn't get to negotiate as much as we would have liked, but we still got it for a very good deal after the trade in and all the rebates were applied. New car dealers swap cars all the time, so keep that in mind. Deal with a dealer you TRUST! There are still a few of them out there.