Complaint Review: Luxury Pools of Michigan - Shelby Twnshp Michigan

Timeline from start to finish that was quoted by Greg Ibrahim was wildly inaccurate.  4 to 6 weeks is given.  We signed in early April of 2016 and didnt see or hear from Greg till mid June when he wanted to collect $$ and start the dig.  That was the last time we saw him.  Never once came to check on work or his crappy sub contractors. They worked for 2 days and we didnt see them again until August 2016(his contractors, NOT Greg) As the build progressed at the SLOWEST PACE ever, we questioned the sub contractors on many issue and were told they were not to be worried about.  His Pool Sub company is Brian's Pool Maintence....shotty work, and terrible attitude.  We didnt get water in the pool until mid September and litterally 2 mins after we started to fill the pool the $1000 water I paid for was dark brown due the fact that Brian never covered the drains.  He told us to run the pool for a week at full speed to clean up his mess.  We never got any real instuction on how to even use the pool.  Had to hire another company to come teach us.  When they arrived they could barely figure out the mess of plumbing Brian/Greg left us with.  Took hours and hours to heat the hottub to even 94deg and could never get it any hotter nor would it stay hot.  It is now October and we are left with...Vermiculite on the concrete deck which by the way is NOT up to code...all the water pitches to my house which is a big NO, NO.  The concrete guy also made a set of stairs that are NOT up to code, the vermiculite bottom looks and FEELS like moon crators and because the concrete guy Greg hired had never poured a pool deck before he left concrete in the liner channels that had to be chisseled out for almost 13 hrs.  In the midst of all that the concrete guy and Brian had a huge fight on my property about who's fault is was and who was to clean/fix it.  The channel was cleared only to be left on the bottom of the pool and the liner went in on top of all the DEBIS.  It pokes thru the liner to the point where it hurts to barely step there.  Brian told me to get a bowling ball and roll it away.  WHAT A JOKE!  Brian left trash and eq at the house for weeks...told us to tell the landscaper to work around his mess. Brian also tried to cram the deck jet valves into the existing plumbing in the dark while his 2 cronies were prying the existing plumbing w/a shovel in order to squezze in the valves.  After having multiple pool companies and multiple decking companies as well as the City inspector showed the job is basically a complete redo.  

Now I may be bouncing around a bit but let me list the issue we are left with.  Bad vermiculite bottom, concrete under the liner, vermiculite splattered all over the decking, the foam sides were badly wrinkled causing lumps in the linder, the deck jets look like someone cleaned them w/a sledge hammer, the color of the deck is god awful and not matching anywhere, hair line cracks 1 day after install, stampped pattern was done completely incorrect, poor stamp lines, dont match from section to section, foot prints in the decking, the pool edge is a poop brown w/tons of cracks and issues due to fact they left the forms on too long, the pitch of the concrete flows all the water to the house and EVEN some to the pool.  The sidewalk, is 6 in lower than where is should be, no drain was installed at all, half the plumbing including the valves are buried under ground w/zero access, TOO MANY valves to effiecently work the pool, filter is too small, hot tub doesnt heat, crooked seam joints in the concrete, crooked ugly plumbing, the spillover spa is 3 inches away from the pool so the salt water is corroding the concrete face and half the water spills on the deck that has no drain.  Major safety issue.  We have pics and documentation for all this. Many of these issues came to light after the poor install was done as we know nothing about pool installation...U bet we know alot now about it.  Easily $30-45k of repairs are need to make this job right.Just the concrete redo is apprx $20-25k to repair.

Greg Ibrahim was constantly at odds with his contractors - pool installer, electrictian, and cement company which we heard first hand from all the sub contractors constanly complaining about Greg and the work enviroment, though at that time was too late for us as Greg had our money.  The Sub's were very unprofessional and  lacked the know how to do the job right the first tim.  Every job he had was a mess in some way of another. God help you if you need to call Greg with a problem.  voicemail box was always full and never called back in a timely fashion or actually never called back at all.  We often received texts that read like this, 'Can I call you in a couple days?' A serious red flag.  As far as we know, Luxury Pools is a 'one-man shop' where all work is contracted out to less than qualified contractors - as stated in the review above, the new company is only a few months old.  I think that people should be aware of this when choosing a pool company.  For such a large investment, you want honesty, reliability, and a reputable pool company that has been around for a while.  STAY AWAY FROM LUXURY POOLS OF MICHIGAN.  We will be filing reports w/BBB, Fox2 Problem solvers and the State Licensing Board for Contractors.  We are not going away anytime soon and will fight this with every resource we have and can gather.  Im trying to remember all this issues as I type this, feel Im forgetting a few and the whole experience was and is a complete NIGHTMARE!