- Report: #1435084
Complaint Review: Lwigs - Qingdao Shandong
Reported By:
Kayla Arr -
Pennsylvania, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lwigs
Weijiatun industrial #3 Qingdao, 266316 Shandong, China
Web:
Lwigs
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lwigs Vivian They advertise beautiful wigs but sold me an expensive, lousy wig with cheap hair. Qingdao Shandong
After seeing a few Youtube reviews (1st mistake) of beautifully crafted wigs by Lwigs, I decided to order a wig from them. However, a day or so after I ordered my wig, ($327), I came across a few bad reviews of the site via social media, and decided to cancel my order while it was still pending. They took 4 days to email me back and told me it had shipped and return would of the wig would be out of my own pocket. After checking my tracking number, I saw the wig had been returned to the factory, and I tried to cancel the order and they told me again it was out for delivery. I opened a chat on their website and When I showed a customer service agent the screenshot of the the rejected shipment, he closed the chat and no-one contacted me back. The wig arrived and was horrible, thin and raggedy. Wefts were showing. I contacted them about this, asking for a refund AGAIN. The language barrier is not only a huge problem, but something they use to their advantage. Whenever I ask for a refund, they say they'll fix the wig for me. Website says refunds are processed but they won't give me any choice other choice. I ended up paying $105 to ship that raggedy rat's [a**] of a wig back to China, hoping they'll add my name to this phantom "return database"... All in all, I wasted $432 trusting this company....DON'T DO IT!!!
