- Report: #258683
Complaint Review: Lycos Tripod Web Sites - Internet
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Lycos Tripod Web Sites
.lycos.com Internet, U.S.A.
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Lycos Tripod Web Sites fraudulent billing unreachable personal unco-operative constant run around ripoff Internet
Two years ago I wanted to build a web site for my new business. I chose Tripod at my daughter's suggestion. She was helping me build the site. I got busy and when I went back to the site to continue building I had forgotten my password or user name I don't know which or both.
When I tried to contact the company to retrieve this information I was told to go to this page, then that page and fill in the information and they would email me. When they emailed me they would not give me the information because I didn't have my password or user name (one or the other or both) correct. Hello!
I tried multiple times to communicate with someone there. I gave them infomation about the site, my name and email where someone could have figured it out. But, all I every got was an automated response by email.
I tried contacting them by phone with the number that is on my bank statement beside the monthly charge and that sends me to the web site to make any changes. The only way out I see is to close my current bank account. Because they won't cancel my account with Tripod.
This is my last hope that they will read this and make amends with me But if nothing else I hope other read this BEFORE signing up with this company.
Someone should be regulating the required information for a company to be in business on the internet.
Lee
Benson, Vermont
U.S.A.
When I tried to contact the company to retrieve this information I was told to go to this page, then that page and fill in the information and they would email me. When they emailed me they would not give me the information because I didn't have my password or user name (one or the other or both) correct. Hello!
I tried multiple times to communicate with someone there. I gave them infomation about the site, my name and email where someone could have figured it out. But, all I every got was an automated response by email.
I tried contacting them by phone with the number that is on my bank statement beside the monthly charge and that sends me to the web site to make any changes. The only way out I see is to close my current bank account. Because they won't cancel my account with Tripod.
This is my last hope that they will read this and make amends with me But if nothing else I hope other read this BEFORE signing up with this company.
Someone should be regulating the required information for a company to be in business on the internet.
Lee
Benson, Vermont
U.S.A.
1 Updates & Rebuttals
Lee
Benson,Vermont,
U.S.A.
Lycos Tripod web site update
#2Author of original report
Sun, July 08, 2007
After filng my original report I once again requested the information needed to cancel my account. They of course asked the same questions, I gave them the same answers. But, low and behold there must have been a REAL person and the other end. They finally gave me my password to cancel my account. That being done now. I can only hope that I am not charge again. And of course they made no offer to re-imberse me for the time that I couldn't get through. If they do I will let you know. Lee
