- Report: #655926
Complaint Review: M2 Polymer Technologies Inc. - Internet/West Dundee Illinois
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Author Confirmed
Why?
M2 Polymer Technologies Inc.
P.O. Box 365, West Dundee, IL 60118 USA Internet/West Dundee, 60118 Illinois, United States of America
Phone:
847-836-1393
Web:
http://www.phosclear.com/html/pond-treatment.html
Categories:
Business Rating:
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M2 Polymer Technologies Inc. PHOSCLEAR i bought there product called Phosclear that they clam removes dirt from your pond water and it does nothing but make the water clody white. i emailed asking for a refund and Martin responded by being Internet/West Dundee, Illinois
I ordered their product called Phosclear which they claimed flasely that it would clen the mud out of my Koi pond water.
However all it did was to make the water clodly white.
I ask for a refund and was emailed back by martin whio was very rude in insluting refusing to refund my money so i reported it to my cedit card company as a flse and misleading advertisement and they will be refunded my money this week
1 Updates & Rebuttals
Martin Matushek
West Dundee,Illinois,
Virgin Islands (US)
PHOSCLEAR Works When Used Properly
#2REBUTTAL Owner of company
Tue, November 02, 2010
This customer (Jeff R. of Walland, TN) sent us a nasty email after buying a 4-pound jar of our PHOSCLEAR water clarification product. He accused us of "selling flour in a jar" as it turned his pond white and did not clarify his muddy water. He asked for a refund which we declined based on his tone and his unwillingness to provide details on the pond water chemistry, total gallons, filtration system and pond dimensions.
We called this customer to discuss this situation and he informed us that he had a 900-gallon pond with rubber liner and pressure/bio-filter. Then we asked for the dimensions of the pond....
He told us it was 15 ft X 20 ft X 4 ft deep --- that equates (not to 900 gallons) but to 6700 gallons!!! He has 7-TIMES the water volume to treat!!!!
We advised him also that his mechanical filters are too small for the pond and sent an additional 4-pound jar of PHOSCLEAR at no charge.
We have been producing and selling PHOSCLEAR since 2005 and the product has a proven track record of great performance and aquatic safety.
This is simply a case of an impatient and badly informed consumer blaming a product for his own problems.
