Complaint Review: MacroTrade - London Internet

My problem is simple, they will not add the funds to my account, I talked to to many people to resolve this problem which started on 11/18/11. I talked to solid trust and they informed me all they have to do is look up the transition id and add the funds to the account you would think its an simple fix right... I thought it would be to read on to find out what I have been going trough for a couple of weeks now. I'm a simple person if they add the money to my account I would be happy...

11/23/11
Macro Trade Support to me
show details Nov 23 (12 days ago)
Hello Andrew,
Thank you for contacting MacroTrade.
Your request has been forwarded to our deposit department and they shall check and do the needful.  You will receive a reply from them via email soon.
If you have any questions or comments, please do not hesitate to contact us.
Thank you.
Warm regards,
David Jones
Customer Support Specialist
Macro Trade
On Mon, 21 Nov 2011
> Country: us
> Time to Call: anytime
> i made a deposit it did not go though even though it took it out of my SolidTrust account. it has not been 72 hours i talk to a rep he said it
will take 24 hour for me to get a response, i'm still waiting.
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11/26/11
Chat Transcript
Visitor: andrew
Operator: Customer Support 1
Company: macrotrade
Started: 26-Nov-2011 11:32:32 PM
Finished: 26-Nov-2011 11:43:49 PM
11:32:32 PM: andrew : Deposits
11:32:32 PM: * Welcome andrew ! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
11:33:33 PM: * There are no operators available at the moment. If you would like to leave a message, please type it in the input field below and
click "Send" button
11:33:41 PM: * Call accepted by operator Customer Support 1. Currently in room: Customer Support 1, andrew .
11:33:52 PM: Customer Support 1: Hello Andrew , Welcome to MacroTrade! My name is Ryan ..
11:39:39 PM: andrew : hi
11:40:08 PM: andrew : i'm just trying to find out when my deposit will go through
11:43:36 PM: andrew : hello ru there
_____________________________________
11/28/11
[Offline] Andrew **** to support
show details Nov 28 (6 days ago)
I gave Micro Trade more than enough time to address my issue. I made an deposit into my account on the 11/18/11 and no one is interested in resolving my issue so I would like to have that deposit credited back to my solid trust pay account.
If I don't get a refund asap I will hit the forum to explain my nightmearish problem I had with your company in detail.
- Hide quoted text -
On Mon, Nov 28, 2011 at 8:03 PM, <[email protected]> wrote:
You have just written to us a ticket and it has successfully received for further processing by our support service.
Thank you for the question!
We will try to answer you as soon as possible.
--
Warm regards,
Macro Trade Team
This transcript email message was automatically generated by ProvideSupport.com
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11/30/11
Chat Transcript
Visitor: andrew
Operator: Customer Support 1
Company: macrotrade
Started: 30-Nov-2011 5:18:01 AM
Finished: 30-Nov-2011 5:59:07 AM
5:18:01 AM: andrew : Deposit Funds
5:18:01 AM: * Welcome andrew ! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
5:18:08 AM: * Call accepted by operator Customer Support 1. Currently in room: andrew , Customer Support 1.
5:18:25 AM: Customer Support 1: Hello Andrew, Welcome to MacroTrade! My name is Ryan ..
5:18:30 AM: Customer Support 1: How may I assist you?
5:19:31 AM: andrew : trying to find out the status of my Deposited Funds
5:19:54 AM: Customer Support 1: When did you make the deposit?
5:20:00 AM: andrew : 11/18/11
5:21:07 AM: Customer Support 1: Please elaborate your query.
5:21:46 AM: andrew : i made a deposit on 11/18/11 using my solidtrust pay account
5:22:20 AM: Customer Support 1: Okay.
5:22:57 AM: andrew : let me get the transition id for u
5:23:32 AM: Customer Support 1: We are customer support.
5:24:02 AM: Customer Support 1: We cannot access the account of our investors.
5:24:53 AM: andrew : that is what i keep hearing however nothing still has been done
5:25:33 AM: andrew : i would like to talk to ur supervisor if he or she is available
5:25:40 AM: andrew : its not u
5:27:48 AM: andrew : ur there
5:28:18 AM: Customer Support 1: Yes.
5:28:40 AM: Customer Support 1: They are not available.
5:29:05 AM: andrew : i just want the funds added to the account, if they can not do it i need to have it refunded so i can go with another company.
5:30:12 AM: Customer Support 1: We return the principal on the maturity date.
5:30:24 AM: Customer Support 1: When maturity period expires, the principal and profit will be credited to your available balance.
5:30:40 AM: andrew : from what solid trust pay told me is all they have to do is look up the translation id and credit the funds to the account which is a simple possess
5:31:23 AM: andrew : how can ur return the principal if the funds was never credited to my account
5:32:34 AM: andrew : the Available Balance is 0, deposits say  No deposits found.
5:32:34 AM: Customer Support 1: Okay.
5:35:42 AM: andrew : look it say no deposits and i made one
5:37:02 AM: Customer Support 1: Please send an email to [email protected] so that the concerned department can look into it.
5:38:05 AM: andrew : can i speak to ur supervisor my question is still not answered, and i keep getting different stories from everyone.
5:39:44 AM: andrew : as it stands right now i can not get any principals or profit back because my account has and balance of 0.
5:40:21 AM: andrew : my brother made an deposit and his show in his history. mines is not.
5:40:45 AM: Customer Support 1: You will have to send an email to [email protected]
5:40:47 AM: andrew : sry and mines does not
5:40:54 AM: andrew : i did that already
5:41:23 AM: andrew : i was told yesterday they was backed up.
5:43:16 AM: Customer Support 1: Okay.
5:43:19 AM: andrew : i really need an supervisor to escalate this issue
5:43:43 AM: Customer Support 1: The concerned department will get back to you.
5:44:25 AM: andrew : i was told that everyday when i called still waiting to hear something from them
5:50:22 AM: Customer Support 1: Sorry for the delay.
5:50:30 AM: andrew : np
5:50:35 AM: Customer Support 1: Please do note that we receive large number of mails and since each and every mail is perused and forwarded to the concerned department, hence the delay.
5:50:44 AM: Customer Support 1: However, please be rest assured that we do our best to respond each and every mail as soon as possible.
5:52:27 AM: andrew : i really don't know what to say about this
5:53:11 AM: andrew : ur company handles investments, so they should know that time is money
5:53:36 AM: andrew : it like my deposit is sitting in limbo some where just waiting
5:54:51 AM: Customer Support 1: Sorry for the inconvenience caused to you.
5:56:37 AM: andrew : its now going on 12 days
5:58:22 AM: andrew : from talking to u and the other tech i realize that there is nothing u all can do, i just want recommended the company to no one.
5:58:49 AM: andrew : thanks
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12/3/11                                                                     
Chat Transcript
Visitor: andrew
Operator: Customer Support 1
Company: macrotrade
Started: 3-Dec-2011 6:05:54 AM
Finished: 3-Dec-2011 6:17:09 AM
6:05:54 AM: andrew : Deposit Funds
6:05:54 AM: * Welcome andrew ! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
6:05:59 AM: * Call accepted by operator Customer Support 1. Currently in room: Customer Support 1.
6:06:20 AM: Customer Support 1: Hello Andrew, Welcome to MacroTrade! My name is Lara..
6:06:33 AM: Customer Support 1: How may I assist you?
6:06:37 AM: andrew : hi
6:07:18 AM: andrew : i'm trying to find out the status of my ticket about getting my deposit credited to my account
6:08:49 AM: Customer Support 1: Please provide me with your email Id.
6:09:37 AM: andrew : account id is at
6:10:43 AM: Customer Support 1: We have received your email and your email has been forwarded to the concerned department.
6:10:58 AM: Customer Support 1: They will send in a response to you.
6:11:14 AM: andrew : its been over 3 weeks now
6:11:38 AM: Customer Support 1: Sorry for the delay.
6:11:56 AM: andrew : thanks
6:12:07 AM: Customer Support 1: You're most welcome.
6:13:19 AM: andrew : however it is so frustrating i really feel that it should not take this long to resolve a simple problem like this
6:13:49 AM: andrew : i'm sure other people had this same problem.
6:13:52 AM: Customer Support 1: Please do note that we receive large number of mails and since each and every mail is perused and forwarded to the concerned department, hence the delay.
6:14:06 AM: Customer Support 1: However, please be rest assured that we do our best to respond each and every mail as soon as possible.
6:15:22 AM: andrew : someone explained that to me already
6:16:08 AM: andrew : however i can't wait another week for this i will have to go through solidtrust to get it refunded.
6:16:20 AM: andrew : thanks
6:16:30 AM: andrew : have a nice day