Lmcfla
Oldsmar,#2Author of original report
Sat, April 25, 2009
Although everyone here says I was wrong I do want to set the record straight, Macy's has since decided to take the table back. I have also owned glass tables in the past but never experienced the problems I had with this one. I just wanted everyone to know that I take back what I said about their customer service and am glad that some people still believe in the old saying the customer is always right. I thank Macy's for the outstanding service they have provided and will continue to be a loyal customer.
Inspector
Tobyhanna,#3Consumer Comment
Wed, April 15, 2009
You scratched it, why do you feel the store should eat the loss? I also have glass top tables and am very careful about what is placed on them. You will call the local television and newspapers and tell them what? That you screwed up? I don't think they will even give it two seconds of thought. Your real estate friend won't do it either, if she is professional, she would not want her clients thinking she is a nut. I would if my real estate agent told me something like that. And it would not stop me from shopping there, she might just be a complainer, you know what kind of person I'm talking about. Quit crying and grow up. Disclaimer; I do not work for Macy's and I've only been in the store one time in my life.
Mike
Holiday,#4UPDATE Employee
Wed, April 15, 2009
This person bought a glass table & didn't cover it, but blames Macys because she was negligent in the usage of the table. It is not a defect if you scratch glass because you use it as if it were not glass. You damaged your own table by taking a hammer to it, it would also not be a defect in the glass. I'm sure that no one represented the glass as scratch proof. Once the delivery truck drives away & it is in your care, you are the one responsible for what happens to it & it's condition. If you damaged your new table in the first week, that just means that you were careless enough to damage a new item of delicate nature because of your irresponsible behavior. Then to have the audacity to try to blame Macy's for your negligent usage of the product is the extreme gall of the spoiled consumer that thinks they are entitled to have their every whim satisfied, no matter how insane that whim is. Maybe in yesteryear, in simpler Ozzie & Harriet times, the stores ate other people's mistakes. Today, the fight is to keep the doors open. Many store still acted like it was 1950. They have folded their tents & been bought out by the companies that survive by running their companies in a more businesslike manner.