- Report: #1420120
Complaint Review: Macy's - New Orleans Louisiana
Reported By:
Yvette -
New Orleans, Louisiana, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Macy's
New Orleans, Louisiana, United States
Phone:
1-800-511-2752
Web:
www.macys.com
Categories:
Business Rating:
(0)
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Macy's MACYS TOOK $280.44 FROM ME ACKNOWLEDGES IT IS OWED BACK BUT HAS NOT GIVEN IT BACK New Orleans Louisiana
On December 19, 2017, I attempted to use a previosuly purchased gift card to purchase online goods. I kept getting a weird message. I called Macy's and was told there was a problem with the website taking gift cards and that they were working on it but didn't know when it would be fixed. I used a credit card to purchase the goods only to later discover it also emptied my gift card of its entire balance of $280.44. I have called Macys no less than 4 times. They say it used my gift card and then cancelled the transaction and the funds should go back to the gift card. They acknowledge I am owed it back and keep saying it is supposed to be credited back to my gift card, but over ten days later it has not been and I am still out the $280.44.
