- Report: #13368
Complaint Review: Mademoiselle - Aurora Colorado
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Mademoiselle
Aurora, 80012 Colorado, U.S.A.
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Mademoiselle, Aurora Colorado Fitness, Day Spa, Workout Center Red River Collections
In joining Mademoiselle's I was given personal attentionon the day they consulted me and assured this was what I would be given regualrly for the money I was spending. I was ignored from the start and never given the promised guidence on weight training or the monthly weigh in.
The facilities in Aurora, Colorado were filthy. The weight machines were either being sent for repair or not avilable for use due to long lines and waiting to be used.
The whirlpool would frequently be shut down to be repaired. The "girls" would be too busy with their own exercizing to help assist others on equiptment. I not once EVERY saw the help clean off the machines after use and this was after sweaty people used the machines. Same goes for the tanning room! I went in to complain and was refused a refund!
Mademoiselle told me that my membership was national to find the only place they have these Spas are in 6 locations in the Denver Metro area. They refered me to a Women's Workout in Illinois when I moved to find it was sold and the new owners did not accept my membership.
I was sent to collections from a private Mademoiselle collector and still had no closure even after contacting Better Business Bureau of Colorado.
The facilities in Aurora, Colorado were filthy. The weight machines were either being sent for repair or not avilable for use due to long lines and waiting to be used.
The whirlpool would frequently be shut down to be repaired. The "girls" would be too busy with their own exercizing to help assist others on equiptment. I not once EVERY saw the help clean off the machines after use and this was after sweaty people used the machines. Same goes for the tanning room! I went in to complain and was refused a refund!
Mademoiselle told me that my membership was national to find the only place they have these Spas are in 6 locations in the Denver Metro area. They refered me to a Women's Workout in Illinois when I moved to find it was sold and the new owners did not accept my membership.
I was sent to collections from a private Mademoiselle collector and still had no closure even after contacting Better Business Bureau of Colorado.
2 Updates & Rebuttals
Juanita
Aurora,Colorado,
U.S.A.
Reimbursement for Membership dues.
#2Consumer Comment
Thu, November 25, 2004
Mademoiselle Spa, has really rip-off its members, They have going out of business. What's going to happen to the members who have paid their membership up to 2005? Will we be reimbursed. I went to the Club two weeks ago and a sign was posted on the door stating your membership will be honored at Lady Fitness. I went to Lady Fitness and they wanted me to pay a whole new membership fee to join their club. I would like my money back.
Jennifer
Denver,Colorado,
Keeping Mademoiselle's Good Name
#3Consumer Comment
Wed, September 18, 2002
I recently read the complaints made against Mademoiselle Spa, and just wanted to make a few comments. I have now been a member at this particular gym for over two years, and disagree completely with the statements made in the Rip-Off report.
The staff is very courteous and friendly, and the gym is one of the cleanest I've been to. I frequently see members of the staff wiping down the machines while I'm there working out, and have not once had to stand in line to use a machine (even when going during the "peak periods", after 5pm).
In addition, I've very rarely seen machines that were out of order, and not once have I seen the whirlpool shut down for any reason.
While I admit that I don't get a monthly weigh-in, etc., it has been my experience that if you ask one of the staff members for help, they are very eager to do so. Overall, I've been very happy with my membership, and can only imagine that the negative comments made in the report came from someone who decided they just didn't want to pay their bill...
