- Report: #1212726
Complaint Review: Madison Avenue Closeout - Charlotte North Carolina
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Author Confirmed
Why?
Madison Avenue Closeout
5400 West Wt Harris Boulevard Charlotte, 28269 North Carolina, USA
Phone:
1 704 5960554
Web:
www.madisonavenuecloseouts.com
Categories:
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Madison Avenue Closeout Owner- DeDe Guest Sold 2 Lots of Damaged Designer Handbags. Charlotte North Carolina
-On 11/11/2014 I paid Madison Avenue Closeout Directly for 2 Lots of Designer Handbags in the amount of $4047
-Madison Avenue Closeout Charged me Directly.
-Madison Avenue Closeout paid there contact, wholesaler, Liquidation Company.
-On 11/18/2014 The 2 Lots I purchased were sent to Madison Avenue Closeout from the liquidation Company, then fetched and re-routed to me.
-On 11/20/2014 I recieved my 2 Lots of Designer Handbags on which I Did NOT get what I paid for.
-I recieved Damaged GOODS on 11/20/14
-I notified Madison Avenue Closeout on 11/20/15 in an Email Stating I recieved Damaged Goods.
-On 11/21/2014 Madison Avenue Closeout notifies me they are out of town.
-On 11/24/14 all pictures were sent and recieved via email to Madison Avenue Closeout of proof of damged goods.
-From 11/ 24/2014 -1/21/2015 Madison Avenue Closeout Refuses to Refund me and Has placed responsibility on the Liquidation Company.
-On Jan. 22 all Merchandise was picked up and returned.
-Madison Avuenue Closeout continues to state they have a no refund policy and that they are not responsible for my refund.
- I did not sign a contract agreeing to No Refund Policy, nor does Madison AVenue Closeout Company Policy address in the event a client recieves damaged goods.
-Madison Avenue Closeout refuses to take Responsible for the Goods they sold to me.
-Madison Avenue Closeout has a claim with LIquidation Company for the damaged goods they sold.
-Madison Avenue Closeout states they will be recieving a money Credit for damaged goods they purchase from Bloomingdales Liquidation.
-Bloomingales Liquidaton currently has no direct contact with me.
-1/25/2015 -2/28/2015 Madison Avenue Closeout claims to be working for me to recieve a refund from the liquidation Company.
-From 11/20/2014 till present DeDe Guest of Madison Avenue Closeout refuses to tell me the amount of my refund, continues to place accountability on the Liquidation Company and has repeated stated that I have no claim with her of Madison Avenue Closeout because she is the middle man broker.
-As of -March 2nd 2015 I have not been told how much my refund will be.
-As of March 2nd 2015 I have not recieved a refund.
-As of Macrh 2nd 2015 I have been informed that I will not recieve a refund from Madison Avenue Closeout.
- As of March 2nd DeDe Guest Owner of Madison Avenue Closeout refuses to Refund me and has stated that I will only recieve an unknown amount of refund when the claim with her supplier has been issued.
-I have lost the entire 2014 Holiday Season ability to earn income, It has been over 3 months that I have not had resolution in this matter.
2 Updates & Rebuttals
Patcial Refund
#2Author of original report
Mon, April 20, 2015
On November 11th, I wired Madison Avenue Closeout $4047 for two high end designer handbags lots, that were referred by owner DeDe Guest as the best on the market. Two weeks later I recieved the two lots that were Used/ and Damanged.
On Weds April 15, 2015 over 5 months later after loosing much time money and business I recieved a particial payment of $3794.14 and was told that the remaining $252.86 i would have to take as a credit.
Fact 1-I purchase directly from Madison Avenue Closeout to whom I personally wired fund Directly into Madison Avenue Bank Account.
Fact 2-The Partcial refund check was made out from Madison Avenue Closeout Bank Account.
This was not a broker, dropship transaction, as DeDe Guest Claims. DeDe Guest made me wait for her and her company Madison Avenue Closeout to get a refund from her contact and Source Macy's/Bloomindales Liquidation and then sent only what she paid and has kept the profit she and her company made on my purchase which was Used /Damaged Goods and has told me I have to take the balance in a credit to her comapany.
I would never do busines with DeDe Guest/Madison Avenue Closeout or any bussiness Associated with. This cost my on-line business to loose an entire Holiday Season, loss of money, and time.
DeDe
charlotte,North Carolina,
USA
Lisa Haley has a REFUND! We Care Very Much
#3REBUTTAL Owner of company
Mon, April 20, 2015
We at Madison Avenue Closeouts have worked diligently with the supplier to provide a refund. This is very unusual in the liquidation industry as is standard...ALL SALES ARE FINAL.
These bags were ordered from our supplier and drop shipped to the customer Lisa Haley, and infact arrived damaged. I do believe that as the broker we had an obligation to advocate on Lisa Haley's behalf and we took that responsibility very seriously. We also understand both her frustration and inconvenience and have been very sympathetic to that.
Madison Avenue Closeouts agreed with Lisa Haley that this refund process took much longer than expected. However we were working within the confines, procedure and timeframe of the supplier. Thankfully the liquidation company/supplier acknowledged the error on their end and agreed to circumvent their policies to issue a refund to the customer.
Madison Avenue Closeouts did our very best to remain polite and professional despite Lisa Haley's hostility, threats and disparaging remarks, we do care about our customers VERYmuch.. We have no adverse feelings toward Lisa Haley as we understand how frustrating business can be at times. Madison Avenue Closeouts wishes Lisa Haley the very greatest success in her future endevors.
Thank You From,
Madison Avenue Closeouts
