Jason
Franklin,#2UPDATE Employee
Mon, December 19, 2011
Hello,
I am the Customer Care Manager at Magazines.com, terribly sorry to hear about this issue. I am happy to look into this for you if you'd like. Contact me at [email protected].
I do not want to try an excuse the fact that your gift did not reach your son in law, it is certainly not our intention to short anyone magazines. On the other hand it sounds like you have not given us a chance to look into this matter, if we don't know he's not getting them we don't have an opportunity to work with you on fixing the issue.
It looks like you contacted the publisher directly, they would not have your information in their files because we do not pass purchaser information over to them. This is why they asked you for the subscriber information.
Again, not trying to excuse anything with these explanations. The bottom line here is your son in law should receive his magazines. If you get in touch with me I will work with you to make sure you get what you paid for.
Thank you,
Jason Curtis
[email protected]