- Report: #1321171
Complaint Review: Magic Jack - Internet
-
Author Not Confirmed
Why?
Magic Jack
Internet, USA
Phone:
1-800-624-4252
Web:
http://magicjack.com/
Categories:
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Magic Jack MagicJack worst custome support Internet
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I cant attache the image on this editor anyway
MagicJack are cheating with users
i have complete subscription and its going to expire in 2017 and i have $12 in my account and still im not be able to do out going calls, so many time i have contected to customer care they said you subscription is expired then i send then iTune subscription confurmation email then they said you have to delete the app and install it again now still im not able to do outgoing calls.
they dont have proper supprt guys dont beleve what they said
i will request Ripoff guys allow me to attach the screen short on this editor so that i can show you guys.
some text i will copy that from my mail.
From: H........ [mailto:.......com]
Sent: Friday, August 5, 2016 2:50 AM
To: CustomerServiceMgr <[email protected]>; [email protected]
Cc: [email protected]; [email protected]; [email protected]; [email protected]
Subject: Re: Error on purchase - MD
you guys are doing time pass with me nothing else,
i have given you proof that you have to find out what is the hell issue going on with you magicjack
i have option that i have to ripoff you everywhere with this email reference.
Regards,
H.......
On 03-Aug-2016, at 11:18 PM, CustomerServiceMgr <[email protected]> wrote:
Hi .....:
Thank you for the receipt. Can you please also follow the steps described by Apple in the following link, and then send a screenshot of the magicApp subscription for the in-App purchase for your iTunes account?
This is the screen I mean, bit for the magicApp (not Apple music):
From: H.......... [mailto:in.........com]
Sent: Wednesday, August 03, 2016 6:06 AM
To: CustomerServiceMgr; connect2magicJack; Misrepresentation; ReportAbuse
Subject: RE: Error on purchase - MD
Hi I have already subscribe here is my proof
if still you guys doing this things then i have to think about different a very strange.
Regards,
h
Invoice
APPLE ID
in.........comBILLED TO
Visa .... 1oo8
........
hyderabad india
hyderabad, Andhra Pradesh 110025
INDTOTAL
₹ 620INVOICE DATE
05 May 2016ORDER ID
MN918S9K3NDOCUMENT NO.
120125770282
App Store
TYPE
PURCHASED FROM
PRICE
magicApp Calling & Messaging, US Phone Number with Enhanced Dialing and Texting (Automatic Renewal)
Yearly | 05 May 2017
Report a ProblemIn-App Purchase
₹ 620
TOTAL
₹ 620
Learn how to manage your password preferences for iTunes, iBooks and App Store purchases at https://support.apple.com/HT204030.
Apple ID Summary • Purchase History • Terms of Sale • Privacy Policy
Copyright © 2016 iTunes S.à r.l.
All rights reserved
in my account there is $12. but still i won’t be able to do outgoing calls it says you have elected for inbound call only. please select both inbound and outbound then you will be able to do outbound calls.
not in my account there is $12
many time i have selected but its not working for me.
is this will not resolve in one day i will post everywhere vey bad feedback to all social network. you know it will effect you even your live chat guys also cant help me
one of your customer say this
haseeb khan: do you have any email guys
Jay: We don't have email address Haseeb. We only assist our customer through chat. haseeb khan: what is your customer email id
Jay: This will be your reference number 160728-000502
haseeb khan: jay what your customer email address
Jay: What do you mean ?
Jay: Okay2
haseeb khan: you don't understand what I'm asking you
haseeb khan: i am asking magic jack customer care email address
Our records indicate your magicApp subscription is expired.
You upgraded your magicApp subscription 5-5-2016. That subscription expired 5-5-2017.
Please renew the subscription through your iTunes account by following the steps explained at this link from Apple: support.apple.com/en-us/HT202039
Be sure to turn the automatic renewal for magicApp to “ON”
Sincerely,
magicJack Customer Care
From: H........ [mailto:in........com]
Sent: Thursday, July 28, 2016 11:20 AM
To: ReportAbuse; Misrepresentation; connect2magicJack
Subject: Re: Error on purchase
in my account there is $12. but still i won’t be able to do outgoing calls it says you have elected for inbound call only. please select both inbound and outbound then you will be able to do outbound calls.
not in my account there is $12
many time i have selected but its not working for me.
is this will not resolve in one day i will post everywhere vey bad feedback to all social network. you know it will effect you even your live chat guys also cant help me
one of your customer say this
haseeb khan: do you have any email guys
Jay: We don't have email address Haseeb. We only assist our customer through chat. haseeb khan: what is your customer email id
Jay: This will be your reference number 160728-000502
haseeb khan: jay what your customer email address
Jay: What do you mean ?
Jay: Okay2
haseeb khan: you don't understand what I'm asking you
haseeb khan: i am asking magic jack customer care email address
Jay: We only assist our customer through chat Hasseb.. However you can visit magicjack.com
Regards
On 18-May-2015, at 5:12 PM, ReportAbuse <[email protected]> wrote:
Dear Customer,
For technical support please chat with one of our agents by clicking Tech Chat.
If you have a billing question, please call us on 1-844-866-2442 inside the United States, or 1-561-594-9925 from outside the United States.
Sincerely,
magicJack Customer Care
From: H........... [mailto:[email protected]]
Sent: Saturday, May 16, 2015 3:32 AM
To: ReportAbuse; Misrepresentation
Subject: Fwd: Error on purchase
Several time i have tried to contact you and chat with you but still i got error.
you guys are very slow i have to move with other service provider.
Begin forwarded message:
From: H......... <[email protected]>
Subject: Error on purchase
Date: 6 May 2015 5:40:44 pm IST
To: "[email protected]" <[email protected]>
I
I got error whenever I try to purchase
Please solve my problem ASAP.
Sent from
my iPhone
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