Magic Kids Rep
Canoga Park,#2UPDATE Employee
Tue, January 13, 2009
Customer was contacted by Magic Kids & Company and a refund in the amount of $1491.00 was issued to her on 10/31/2008. We have apologized to this customer and explained to her our reasons for the 24HR delay in responding to her. This was a difficult and unique situation, since she was a very active customer and could not produce any sales. We had to carefully review and analyze every possible detail before proceeding with discussing her major issues. After a very in depth conversation, it was concluded that the area where she resided may have played a big factor in regards to why sales were not produced!! Although we could not verify all of her efforts, she does sound very smart and genuine. She also explained to our general manager Joseph S. that she didn't understand the terms of the contracts she signed. She claimed that she thought that her trial periods would start when she notified us or when she receives additional supplies and tools ordered to help her produce more sales. This assumption was her error. Our terms are very clear, and every individual knows that free trial terms start once product was delivered, and that goes for any company offering free trial periods to their clients. The resolution that was finalized with this customer was that management had decided to give her a partial refund on her account even though her account was significantly past the free trial period on all items purchased. The rest of the transactions were non re-usable supplies and samples she had bought from us. We buy these items from a third party and various companies. We don't profit off of these supplies, we offer them to our customers as a service, to help their business become more effective and successful from the get go. As of now she remains a distributor in hopes that all of her efforts will produce sales before the holidays. Customer thanked management for all the help and for now things ended on a good note. On October 31, 2008, management spent a lot of time speaking with this customer, coming to an agreement that was acceptable to both parties and a refund of $1,491.00 was issued to the customer. The refund does not indicate that the company was at fault in any way because our terms are very clearly stated on everything the customer ordered, which she agreed to upon ordering. We were willing to compromise because we believe in keeping our customer's happy
Caitlin
Cordell,#3Author of original report
Fri, October 24, 2008
A supervisor never got back with me, upon calling again I still got the run around and waited yet again for a supervisor to call--which has never happened. I also asked a friend to place a small order using my discount code, the order never showed up. I did however receive a commission for my own order, my order amount was $72.76 and the commission check was $11.98. I paid $699.00 to receive 80% commission of the profit so do they really expect me to believe that 100% of the profit on that order was $14.97 and that they only made $2.99 and then gave me 80% of the profit for a grand whopping total of $11.98?? Not when they're examples in the letter were showing $20 profit per item on many items and that the profit from my entire order of $72 was less than $15. This company is just a scam all the way around! To detail exactly how much I spent, $175 just for the kit and "expediated shipping" which was laughable, took two weeks. $699 for the increased 80% commission, $792 for the affiliate and signing up dealers, $276 for the clothing kit, $107 for the directory list and shipping, $209.96 total for flyers, postcards, and business cards. Plus the $109 in stamps. So in total I have spent $2367.96 on this scam, gave them tons of free advertising, probably thousands of dollars worth of orders, and received a measly $11.98 in return--for my own order.