- Report: #1270058
Complaint Review: magicjack - Internet
-
Author Confirmed
Why?
magicjack
Internet, USA
Phone:
1-800-624-4252
Web:
http://www.magicjack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MAGICJACK AUTORENEW SERVICES BEWARE! AUTORENEW SERVICE FAILURE WEST PALM BEACH Internet
I was able to incur a renewal problem when I tried renewing my magicjack service for another year (2015-2016 November is the month of renewal for my subsription) its the only available VOIP system in my country that I can have aotm so I have been using their service for quite some time. I was able to renew last couple of years with no problems (for 2013-2014 subscription and 2014-2015) then for 2015-2016 I tried putting my credit card information and all of the sudden it tells me that I cannot process the payment because as per Magicjack Representative my account was "flagged" meaning its suspended till its solved by both parties. So I dialed their customer service number and I found out that the problem on my subscription was the card I used 2013-2014 (Mastercard) was used by Magicjack for their AUTORENEWAL service that I TURNED OFF. Then the card Owner (my previous boss) filed a chargeback/dispute for the charging and Magicjack wants me to pay $26.75 for the Reinstatement fee before I can renew my subscription. THey are basically telling me that I should be the one to pay for their mistake because I DID NOT UPDATED my account card details. SO i told the Accounts Review guy that why would you guys still charge a card through an AUTORENEW PROCESSING even though I turned that option OFF??? He cannot answer my question and kepts redirecting the topic to other point until he stopped and said he cannot have me use my subscription again if I AM NOT ABLE TO PAY THE REINSTATEMENT FEE. I wrote this to warn Magicjack users to always check their accounts and turn this option off because even if you renew your card using your own card and has a problem in it, it will automatically file a chargeback and Magicjack will suspend your account and let you pay for it. I feel ripped off because they still managed to AUTORENEW the payment even if i already turned this option off.
