There customer service people can not understand english. I must had told their rep six times my name and phone number. Then I could not get it thru his thick skull. The first magic jack device has not been used in years. Their system wanted me to pay for the renewal. I just bought a brand new device from walmart. The one from oct 2018. Never worked. I took it back and got my money back. I could not get it thru his brain. I wanted the other two accounts deleted. I was not going to renew them. I paid once and have one device. I am taking the device back and getting my money back. Be warned!!!!!!!!! do not buy!!!!! When I told the agent that it was going back to the store. He said fine we don't want you as a customer.