Brian
Houston,#2UPDATE Employee
Wed, February 13, 2008
Jerryb, I am an employee at a call center that is contracted to do customer service for Mags4Cheap. I would like to start off by saying that you can dispute a charge that's over sixty days old. Washington Mutual's customer service may not be very nice about it, but I guarantee you there is a person there who can help you. Personally I have used Washington Mutual for years, even before I worked here, and when I've had problems with anyone, especially an internet company, just like you're having, they've helped me dispute charges that are as old as nine months. I'm not talking about huge charges either, I'm talking about smaller purchases like yours. Secondly, I will be more than willing to help you with your situation. I understand you've had problems with our company and at this point (if you haven't already gotten a refund or your charge credited back by the bank itself) you probably just want the money back. I can either get the money back to you or get the magazine to you, and I can do it quickly. I know you might think "oh I've heard that from someone there before" or something because as a customer service rep taking hundreds of calls a day there are always some customers who are unhappy about the result of their order - so I hear that, and I know exactly what you mean. Most people you talk to on the phone for this kind of thing don't make the connection that when they step out of their job they become the consumer again. They aren't thinking about "what if I was on the other end of this call?" So I completely understand and I would like to help. Brian Gibbs 877-932-6247 Mags4Cheap