- Report: #244328
Complaint Review: Mags4cheap.com - Ygiuhoijp Internet
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Mags4cheap.com
Mags4cheap.com Ygiuhoijp, Internet, U.S.A.
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Mags4cheap.com Took my money and ripped me off Ripoff Ygiuhoijp Internet
This company is bad news. I bought one magazine awhile ago and everything went ok. So I decided to buy another one from them for a gift at Christmas. I waited awhile and e-mailed them and they said it takes a while to get this magazine. So after waiting longer I e-mailed them again. This time they said I needed to contact the company that produces the magazine because they have already paid them. I e-mailed that company and they said they don't have a subscription for me and have never received any money towards one. So I e-maied Mags4cheap again and sent them a copy of the e-mail from the mag. company saying they never received a subscription request and I said I wanted my money now. That was a couple of weeks ago and I have not heard from them since and I probably won't. Buyer BEWARE!
Dawn
norfolk, Virginia
U.S.A.
Dawn
norfolk, Virginia
U.S.A.
1 Updates & Rebuttals
Brian
Houston,Texas,
U.S.A.
Disputes/Refunds/Other
#2UPDATE Employee
Fri, February 15, 2008
Dawn, I am an employee at the call center that is contracted to do customer service for Magazines For Cheap. I'm sorry about all of the problems that you've had trying to get a refund or even get your magazines delivered. I have located your account, and I would be glad to go ahead and refund you right now for the order, but your payment information is no longer valid. Aside from that, our system has detailed records of all of the communication between you and us. I also show that we followed up with our vendors about the problem you had with your order on 5/4/07, and on the same day, we sent you an email asking whether you'd like a refund, store credit, or to resubmit the order. . We cannot do any kind of credit card transaction without your approval, especially since you didn't notify us that you hadn't received your magazines until 4/7/07, and your order was placed on 12/11/06. With that length of time we would have no idea if your credit card information is still valid, and you never responded to the email we sent stating we could resubmit, refund you, or issue store credit, so we left it on file. I can still help you with the order, but you will need to let us know what you'd like somehow. I understand you've had a problem contacting us, I'm sorry about that as well. If you send us an email verifying the credit card information I will refund you immediately or if you'd like I can resubmit the order. Brian Gibbs Mags4Cheap.Com 877-932-6247 [email protected]
