- Report: #1016903
Complaint Review: mark kia - scottsdale Arizona
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mark kia
1000 n. scottsdale rd scottsdale, 85257 Arizona, United States of America
Phone:
480-845-0233
Web:
www.markkia.com
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mark kia Sold vehicle with oil leak scottsdale, Arizona
On February 17th, I purchased a used 2007 Jeep Wrangler from Mark Kia. They were touting their impressive "100+ point checks" they do to ensure all vehicles are delivered without issues to their customers - they even factored, in the original sales price, a "fee" to supposedly cover the vast amount of work done to the vehicle - it was well over $1000. Again, they really tout their service department and the countless checks they do.
Upon taking delivery, I noticed an oil leak the next day. It was leaking to the extend that there was oil on my driveway - a drip. It turns out, the drip was coming from the rear main seal. I brought this to their service department where they inspected the leak. The service department acknowledged the leak, but more poetically called it a "seep" - either way, call it what you want, oil is leaking from the vehicle.
Later, the salesman explained to me that this particular issue doesn't represent an imminent safety issue, and since it is only a minor leak - or "seep" as they called it, they weren't obligated to repair it. They quoted me over $900 in repairs, but were willing to absorb $400 of that cost. First of all, I went to a reputable dealer in advance to get a quote for service - and they estimated far less than Mark Kia's estimate - so, they really weren't giving me anything. Second, I feel it is a reasonable expectation that the vehicle is delivered "leak free" and they should have fixed this issue no questions asked with zero cost to me. Again, they tout their "100+" point inspection - it should be reasonably assumed the vehicle is delivered issue free. Now if this issue would have manifested weeks later or hundreds of miles later, I would have accepted the "as-is" mentality and not pursued further. Perhaps from a purely legal standpoint, they are not obligated to fix this. However, you think about yourself in this situation -what would you reasonably expect?
Upon taking delivery, I noticed an oil leak the next day. It was leaking to the extend that there was oil on my driveway - a drip. It turns out, the drip was coming from the rear main seal. I brought this to their service department where they inspected the leak. The service department acknowledged the leak, but more poetically called it a "seep" - either way, call it what you want, oil is leaking from the vehicle.
Later, the salesman explained to me that this particular issue doesn't represent an imminent safety issue, and since it is only a minor leak - or "seep" as they called it, they weren't obligated to repair it. They quoted me over $900 in repairs, but were willing to absorb $400 of that cost. First of all, I went to a reputable dealer in advance to get a quote for service - and they estimated far less than Mark Kia's estimate - so, they really weren't giving me anything. Second, I feel it is a reasonable expectation that the vehicle is delivered "leak free" and they should have fixed this issue no questions asked with zero cost to me. Again, they tout their "100+" point inspection - it should be reasonably assumed the vehicle is delivered issue free. Now if this issue would have manifested weeks later or hundreds of miles later, I would have accepted the "as-is" mentality and not pursued further. Perhaps from a purely legal standpoint, they are not obligated to fix this. However, you think about yourself in this situation -what would you reasonably expect?
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
Couple of comments.
#2Consumer Comment
Wed, February 20, 2013
" Second, I feel it is a reasonable expectation that the vehicle is delivered "leak free" "
In the world of used car sales, that is NOT a reasonable expectation. See below.
" Again, they tout their "100+" point inspection - it should be reasonably assumed the vehicle is delivered issue free. "
An "inspection" does not guarantee that everything (or anything, for that matter) will be fixed. You are getting a painful lesson that you cannot "reasonably assume" anything in a used car transaction.
" Perhaps from a purely legal standpoint, they are not obligated to fix this. However, you think about yourself in this situation -what would you reasonably expect? "
The "as is" mentality (and the "as is" paperwork that you sign or initial) means you are buying the vehicle as it was when you drove it away. The only way to protect yourself in an "as is" sale is to have the vehicle inspected by your mechanic before you buy it. Getting it checked out after the sale does no good. This could happen to you at any dealership. If you expect a dealership to fix things on a 6 yr. old vehicle after you've bought it, don't buy it "as is".
