Jbuck011
Baltimore,#2Consumer Comment
Tue, June 09, 2009
After paying the One time fee for life" and switching to newer computer, I cannot enter or find anywhere a place to login without having to buy again.....? I have receipts, logins, conformations, etc.,etc., but none of it is anygood if your not allowed to login....??
Websupport
Montreal,#3UPDATE Employee
Wed, July 16, 2008
Hi Darrel, First and foremost, we are a third party company that handles the technical and billing issues for over a thousand different websites. We are not the company that you signed up with. We only offer support for the company and follow the guidelines that the company itself has given us. As for the additional software, when you are choosing your membership there are preselected boxes offering highly recommended software, in order to decline this software you need to uncheck the boxes. Before processing an order, your purchase details are listed and you must then click on submit in order finalize the purchase. Finally, our contact information is on the support page in your members area, in addition to this, the telephone number is also on your credit card statement. if you have any technical or billing issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you. Email: [email protected] Telephone: 1-888-448-6880
Websupport
Montreal,#4UPDATE Employee
Wed, July 16, 2008
Hi Darrel, First and foremost, we are a third party company that handles the technical and billing issues for over a thousand different websites. We are not the company that you signed up with. We only offer support for the company and follow the guidelines that the company itself has given us. As for the additional software, when you are choosing your membership there are preselected boxes offering highly recommended software, in order to decline this software you need to uncheck the boxes. Before processing an order, your purchase details are listed and you must then click on submit in order finalize the purchase. Finally, our contact information is on the support page in your members area, in addition to this, the telephone number is also on your credit card statement. if you have any technical or billing issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you. Email: [email protected] Telephone: 1-888-448-6880
Websupport
Montreal,#5UPDATE Employee
Wed, July 16, 2008
Hi Darrel, First and foremost, we are a third party company that handles the technical and billing issues for over a thousand different websites. We are not the company that you signed up with. We only offer support for the company and follow the guidelines that the company itself has given us. As for the additional software, when you are choosing your membership there are preselected boxes offering highly recommended software, in order to decline this software you need to uncheck the boxes. Before processing an order, your purchase details are listed and you must then click on submit in order finalize the purchase. Finally, our contact information is on the support page in your members area, in addition to this, the telephone number is also on your credit card statement. if you have any technical or billing issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you. Email: [email protected] Telephone: 1-888-448-6880
Websupport
Montreal,#6UPDATE Employee
Wed, July 16, 2008
Hi Darrel, First and foremost, we are a third party company that handles the technical and billing issues for over a thousand different websites. We are not the company that you signed up with. We only offer support for the company and follow the guidelines that the company itself has given us. As for the additional software, when you are choosing your membership there are preselected boxes offering highly recommended software, in order to decline this software you need to uncheck the boxes. Before processing an order, your purchase details are listed and you must then click on submit in order finalize the purchase. Finally, our contact information is on the support page in your members area, in addition to this, the telephone number is also on your credit card statement. if you have any technical or billing issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you. Email: [email protected] Telephone: 1-888-448-6880