- Report: #305599
Complaint Review: Marketbill.com WEBTV-CENTRE.COM Free-satellite-network.com ib-softwares.com - Internet
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Author Confirmed
Why?
Marketbill.com WEBTV-CENTRE.COM Free-satellite-network.com ib-softwares.com
free-satellite-network.com Internet, U.S.A.
Phone:
888-448-6819
Web:
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Business Rating:
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Marketbill.com, WEBTV-CENTRE.COM, Free-satellite-network.com, ib-softwares.com, Deceptive advertising and billing practices Internet
This Company advertises software for Internet Television programming.
When I signed up the choices for subscribing were 1 year for $15.95
Plus $4.95 for premium Channels and $9.95 for software for recording programming. Total of $30.85
When the checkout page came up the cost had jumped to $30.95 for 1 year subscription, plus $4.95 for premium channels plus the $9.95 for recording package and they added a charge for Unlimited support and updates for an additional $9.95 that I never ordered. Total of $60.75 charged to my credit card.
I was unable to go back to the previous pages to find the original advertising as it had changed to a different set of programming packages. (Should have been my first and last clue as to the shadiness of this company.) Order went through to their billing company www.marketbill.com.
The software is totally useless in my opinion as there were no premium channels listed or at least what would be considered premium channels by most standards. The TV listings can be subscribed to for nothing on many free web TV internet sites. To me the whole package is a grand ripoff and they engage in false advertising. I will be contacting our states Attorney Generals Office and reporting this.
I have requested subscription cancellation as they offered complete satisifaction or cancel within 7 days. Cancellation of the subscription remains to be seen.
Geary
Bovey, Minnesota
U.S.A.
When I signed up the choices for subscribing were 1 year for $15.95
Plus $4.95 for premium Channels and $9.95 for software for recording programming. Total of $30.85
When the checkout page came up the cost had jumped to $30.95 for 1 year subscription, plus $4.95 for premium channels plus the $9.95 for recording package and they added a charge for Unlimited support and updates for an additional $9.95 that I never ordered. Total of $60.75 charged to my credit card.
I was unable to go back to the previous pages to find the original advertising as it had changed to a different set of programming packages. (Should have been my first and last clue as to the shadiness of this company.) Order went through to their billing company www.marketbill.com.
The software is totally useless in my opinion as there were no premium channels listed or at least what would be considered premium channels by most standards. The TV listings can be subscribed to for nothing on many free web TV internet sites. To me the whole package is a grand ripoff and they engage in false advertising. I will be contacting our states Attorney Generals Office and reporting this.
I have requested subscription cancellation as they offered complete satisifaction or cancel within 7 days. Cancellation of the subscription remains to be seen.
Geary
Bovey, Minnesota
U.S.A.
1 Updates & Rebuttals
Websupport
Montreal,Quebec,
Canada
Contact us for technical/billing support
#2UPDATE Employee
Thu, July 17, 2008
Hi Geary, First and foremost, we are a third party company that handles the technical and billing issues for over a thousand different websites. We are not the company that you signed up with. We only offer support for the company and follow the guidelines that the company itself has given us. When you are choosing your membership there are preselected boxes offering highly recommended software, in order to decline this software you need to uncheck the boxes. Before processing an order, your purchase details are listed and you must then click on submit in order finalize the purchase, without clicking on submit, your order will not go through. If you have any concerns about the additional software provided or need technical or billing assistance, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account, ready so that we can easily find your account and assist you. Email: [email protected] Telephone: 1-888-448-6880
