- Report: #1359600
Complaint Review: Marlo's Furniture in Laurel MD - Laurel Maryland
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Author Confirmed
Why?
Marlo's Furniture in Laurel MD
13450 Baltimore Ave Laurel, 20707 Maryland, USA
Phone:
(301) 419-3400
Web:
http://www.marlofurniture.com/
Categories:
Business Rating:
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Marlo's Furniture in Laurel, MD Owned By Regency Furniture Very Bad Service and Rude Manager Name Rudy Laurel Maryland
The concerns/issues w/ Marlo’s Furuniture:
- Received the incorrect order
- Rude Manager
- Inappropriate looks by the delivery man
- Company requesting my mother to spend more money for an issue they caused.
Detailed Description of What Occurred:
On January 4, 2017, DM and KN came in Marlo’s Furniture to purchase furniture for Ms. KN new home. Ms.KN expressed to the floor sales associate that she had a particular item in mind that she desired and that it was located at Regency. The sales associate stated that they could get the exact order and place the order for Ms.KN.
After waiting several weeks to receive the order. Ms. KN phoned in on many occasions to explain she received the incorrect order. After many unsuccessful attempts and no call backs from Marlo’s Furniture, Ms. KN was now forced to drive 1hour and 15mins to speak with a Manager that she attempted to speak with over the phone.
Ms. KN and Rudy set down at a table to discuss the concerns she was having and abruptly and rudely Mr. Rudy stated “the sales associates gets paid by commission.” Mr. Rudy gets up and as he is walking away states that Ms. KN wasted their time and that it would be 6 weeks or more before they can get her the correct item. Ms. KN was so hurt by the disrespectful manner Mr. Rudy presented her; that she was left in tears and distressed.
Lastly, on the day of receiving the incorrect order; a gentleman gave Ms. KN inappropriate looks that made her feel uncomfortable. The way she described the behavior is enough for any woman to feel uncomfortable.
It was explained on numerous occasions that the item delivered did not match the item Ms. KN ordered or expressed that she wanted. Ms. KN received item number 820-50-997-03. The mattress set Ms. KN received is extremely hard and uncomfortable. Ms. KN expressed the concerns for exact mattress she requested for the reasons that she suffers major back problems.
The stress of dealing with Marlo’s Furniture is completely unacceptable and that needs to be reproached.
