Karl
Clovis,#2Consumer Suggestion
Wed, April 04, 2012
I've read many complaints on ROR when travellers booked with a 3rd party booking agency. When nothing changes that is usually fine but when there is a problem there is much buck passing between the airline or ship line or hotel and the booking agency. Neither appears to be responsible as is obvious here. If you had booked with Holland America direct you could have confirmed that there were no smoking cabins available before you made the reservation. More and more ships - like everyplace else -are banning smoking but aside from this you could have confirmed everything before paying your deposit.