My husband and I were loyal members for NINE years at this Massage Envy. In May of 2014 husband Hand Carried a letter to cancel said memberships. It has been 10 months and they are still calling and sending bills. I have talked to numerous employees at this location and today we visited them in person. Still they will not cancel and leave us alone. Beware. According to the contract the easiest way to cancel is Upon Death. Read the fine print before ever even considering this chain. Apparently good customers are not wanted here. The lack of professionalism and customer concern is zero.