- Report: #324089
Complaint Review: Massage Envy - Buford Georgia
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Massage Envy
Mall Of GA Buford, 30519 Georgia, U.S.A.
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Massage Envy Don't waste your money! Buford Georgia
After my first visit absolutely sucked I was given a coupon to come back. I should of none better. But my boyfriend and I went back...and again it was horrible. We give better massages to each other. Our first visit was cut short..so we made a point to look at the clock on the wall in our room. Our apt. was for 2:30. We arrived early and finally got to our room at 2:40. I did expect a full hour since that is what we were paying for.
At 3:20 our therapist said to take our time getting up and drink lots of water...Goodbye. I was shocked. I spoke with the girl at the desk about our time. She had no response. Not a word. I told her that we would never, ever come back to Massage Envy. She did not know what to say, she said nothing. I did not expect or want another coupon because I would never use it. The massage itself was below our expectations.
I do feel Ripped Off today. But letting others know my story is making me feel a little better. I know the massage didn't.
Rae
Buford, Georgia
U.S.A.
At 3:20 our therapist said to take our time getting up and drink lots of water...Goodbye. I was shocked. I spoke with the girl at the desk about our time. She had no response. Not a word. I told her that we would never, ever come back to Massage Envy. She did not know what to say, she said nothing. I did not expect or want another coupon because I would never use it. The massage itself was below our expectations.
I do feel Ripped Off today. But letting others know my story is making me feel a little better. I know the massage didn't.
Rae
Buford, Georgia
U.S.A.
1 Updates & Rebuttals
Yme
Los Angeles,California,
U.S.A.
Here is what happened
#2UPDATE Employee
Wed, July 23, 2008
Hi, I read what happened. Every Massage Envy works differently. But, this is usually what happened in your situtation. So, you came in at 230or earlier. I am going to assume it was busy. Most therapists feel like they should sit around and wait until they are told their client are there. Management went hunting around for the therapist when they finally realized you were there it was probably was around 235 when the therapist was informed. By this point, the therapist took you to the back said hi, what is going on what would you like to work on etc. 5 minutes to change. Now, its 240. Did you look at the clock on your watch or the wall. They set the clocks differently so the therapists can easily tell what time it is. The lunch room is set ahead so the therapists can come out to the front on time and the room clocks are usually set back so they dont cut the client off time. The massages are SUPPOSED TO be 50 minutes. 5 mintues to talk to you and let you change before hand and 5 minutes after to do the same. If they did the massage until 330. The next client would not even be brought back until 340 and started at 345. Thats not fair to the client behind you. For what they pay us, we cant afford to take breaks between every client we already make on average MAYBE 150 and that is with good tips for the entire day
