- Report: #1207239
Complaint Review: MASSAGE ENVY - Miami Beach Florida
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Author Confirmed
Why?
MASSAGE ENVY
767 17th Street Miami Beach, 33139 Florida, USA
Phone:
(305) 370-3689
Web:
www.massageenvy.com/clinics/FL/South-Beach.asp
Categories:
Business Rating:
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MASSAGE ENVY MASSAGE ENVY SOUTH BEACH 17th Street and Meridian Don't Join Massage Envy- They dont have open appointments and stick you with monthly fee!!! Miami Beach Florida
MASSAGE ENVY IN SOTUH BEACH FLORIDA IS THE WORST!!!!!
I joined Massage Envy in South Beach on 17th and Meridan Ave to relax with an occasional massage. What I got was the exact opposite. The runaround from the Owner John Krutchick, who has his "girl" get on the phone to feild my complaints. I tried to make 10 appointments and mostly they never have an open appointment for me on my schedule. They want me to be on their schedule. Ok That I understand so I ask if I can freeze my monthly fee until I use the massages I have accrued. Answer - "I must use them in 30 day!" I reply, but I cant even get one appointment in how can I get 14 in 30 days!
"Well you have a contract" True, and I would imagine they will let anyone sign up for the monthly contacts as they trap you in a "contract" But hey I'm fair, I ask, can I offer gift cards to my friends so I can at least use the massages (they do sell gift cards). Answer NO It's not policy. My reponse, I got a gift card and thats how I got here in the first place!
What con artists. They preach customer service, they act in an entirely different manner. They talk the talk, but dont walk the walk. An besides, the massage are kind of terrible as well.
Be warned, be careful, steer clear! With all the legit massage locations in SOBE, this one is the one to avoid at all costs!!
But they are very kind and sereneand convincing with smiles and offers for a glass of water, right up until you sign on the dotted line! Then your trapped, screwed and no massage will make that right! Avoid signing with this MASSAGE ENVY in a contract.
MASSAGE ENVY IN SOTUH BEACH FLORIDA IS THE WORST!!!!!
1 Updates & Rebuttals
Massage Envy SoBe
Miami Beach,Florida,
USA
Unwarranted Complaint
#2REBUTTAL Owner of company
Mon, April 20, 2015
To say you were given the "runaround" by the owner is a complete fallacy. The owner is not the one who manages the day-to-day operations of the clinic. There are managers who perform that function. We have thousands of happy clients who frequent our establishment and we do our very best to consistently provide an excellent level of service.
We also get a lot of referral business so we must be doing someting right. We are ALWAYS aware of the fact that we are in the service business and act accordingly. Perhaps this client mainly called at the last minute and expected to have an appointment "on demand". Well, just like any other business that utilizes appointments like a hair salon or doctor's office, these are typically made in advance.
As a franchise there are guidleines and rules established that we must follow. Our policies are the same as all Massage Envy locations nationwide. There is no truth to the statements made about freezing the account. You do not have to use prepaids within a certain period of time. The truth is that this client most likely wanted to CANCEL their contract. There is a clear, written policy on freezing an account located at: massageenvy.com/membership/membership-terms-and-conditions.aspx
Since the the person who filed the complaint did so anonymously, we have no way of knowing the sepcifics of their experience.
