- Report: #455623
Complaint Review: Massage Envy - Nevada
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Massage Envy
Decatur Blvd Las Vegas Nevada 89041 Nevada, U.S.A.
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Massage Envy Massage GREAT...Contract BEWARE! Las VegasMassage Envy Nevada
I have to agree with the poor business practice, I signed up for a 6 month contact after my first massage (which I loved), I asked the right questions (burned in the past from contracts) wanted to be sure that when my six month contract was up that the contract was over, no tricks or hidden clauses. I was assured at that time it was over at the end of the 6 months, NOT, my debit card was charged on the 7th month. I called and was assured it wouldn't happen the following month. Instead of a refund I said I would come in to use my free massages that I didn't get to due to new job and holidays. This happened again on the 8th month and again on the 9th month before I was finally told I had to come in to sign a cancellation form or they could fax me a copy (never received by fax) so I went to cancel my membership in person, received my refund, when the lady behind the counter preceded to tell me that my contract says when my 6 months were up, that I would still be billed until I came into sign the cancellation paperwork...I asked her how come I wasn't told this when I repeatedly asked about the contract and how many people read the fine print for a massage company. She did apologize for the miscommunication on their part. Oh, I lost my free massages also once I signed the cancellation paperwork. So, all I can say, always beware of the fine print in contracts..massages were GREAT, contracts BEWARE.
Dissapointed
North Las Vegas
Ea
N Las Vegas, Nevada
U.S.A.
Dissapointed
North Las Vegas
Ea
N Las Vegas, Nevada
U.S.A.
4 Updates & Rebuttals
Jt
Indianapolis,Indiana,
U.S.A.
It's a contract
#2Consumer Comment
Wed, May 27, 2009
You signed a contract that said you had to come in and cancel yourself after the contract was up. This isn't a rip off. The company is fulfilling the contract terms and expects you to fulfill the contract terms as well. Why didn't you read the contract when you signed it and then review it again after the 6 months? You say, and how many people read the fine print for a massage company? Answer: Everyone who wants to make sure they don't get an unexpected bill.
Jt
Indianapolis,Indiana,
U.S.A.
It's a contract
#3Consumer Comment
Wed, May 27, 2009
You signed a contract that said you had to come in and cancel yourself after the contract was up. This isn't a rip off. The company is fulfilling the contract terms and expects you to fulfill the contract terms as well. Why didn't you read the contract when you signed it and then review it again after the 6 months? You say, and how many people read the fine print for a massage company? Answer: Everyone who wants to make sure they don't get an unexpected bill.
Jt
Indianapolis,Indiana,
U.S.A.
It's a contract
#4Consumer Comment
Wed, May 27, 2009
You signed a contract that said you had to come in and cancel yourself after the contract was up. This isn't a rip off. The company is fulfilling the contract terms and expects you to fulfill the contract terms as well. Why didn't you read the contract when you signed it and then review it again after the 6 months? You say, and how many people read the fine print for a massage company? Answer: Everyone who wants to make sure they don't get an unexpected bill.
Jt
Indianapolis,Indiana,
U.S.A.
It's a contract
#5Consumer Comment
Wed, May 27, 2009
You signed a contract that said you had to come in and cancel yourself after the contract was up. This isn't a rip off. The company is fulfilling the contract terms and expects you to fulfill the contract terms as well. Why didn't you read the contract when you signed it and then review it again after the 6 months? You say, and how many people read the fine print for a massage company? Answer: Everyone who wants to make sure they don't get an unexpected bill.
