- Report: #1158762
Complaint Review: Match.com - Internet
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Author Not Confirmed
Why?
Match.com
Internet, USA
Web:
www.match.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Match.com Automatic charge on my credit card which I did not authorize and they refused to give a refund. Dallas, TX Internet
I signed up for a free weekend trial through Match.com. They require your payment info to sign up which I entered. I tried to cancel my free trial online in which they charged me 197.00 for an entire year. I called the helpline immediately for a refund, and was told my subscription woud be cancelled. Apparently, they do not see cancelling a subscription to equal a refund. I was not refunded my money and my subscription was not terminated. I called again three days later to confirm my cancellation, as well as show my confirmation email. They were very rude to me, they insisted I would not get a refund, and kept my 197.00.
Gretchen
Grand Rapids, MI
