- Report: #1256160
Complaint Review: MATTHEW KENNEY CUISINE -
Reported By:
Laura -
Palma de Mallorca, Other, Spain
Submitted:
Updated:
-
Author Confirmed
Why?
MATTHEW KENNEY CUISINE
USA
Web:
WWW.matthewkenneycuisine.com
Categories:
Business Rating:
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MATTHEW KENNEY CUISINE IS A FRAUD. DELAYED OPENING THE ACADEMY IN MIAMI, DO NOT REFUND ME OR ANSWER MY MAILS IN THE LAST TWO MONTHS. IS THIS HOW THEY TEACH VEGAN "SPIRIT" AND RESPECT FOR BEINGS?? VENICE BEACH CALIFORNIA
Report Attachments
In October 2014 I enrolled to assist to Matthew Kenney new Culinary Academy to be opened in Miami in October 2015. I enrolled a year ahead to benefit for the 20% early discount enrollment and because I have accomodation availaible in Miami. Before I enrolled I got daily emails from people asking me lots of wonderful questions that made me feel I was in good hands. Reputation of Mk culinary was high in Europe. Unfortunately, after I enrolled and paid, I did not get much contact. It was me the one sending them mails to ask questions. Finally they confessed they would not open Miami until January 2016.
Because of the delay in the opening of the school in Miami- which does not feed my schedule- I cancelled. According to the refund policy I have the right to get 100% of my money. I send my email and a certified mail 30 days prior the begining of the course and the answer was that they will be back to me in a month. It s been almost two months and nobody contacted me so far.
There are rumors in Europe about financial problems which could explain the lack of answer when asking for refunding. So the new postulants should be aware before enrolling. We all know how hard is to build a reputation and how easy is to loose it if you do not pay attention to your customer service. In this part of the world this is more important than having a beautiful internet side with lovely pictures and great marketing design that cost a lot of money.
I am connected to many vegan prominent chefs and people that are really dissapointed with the image the MK school is giving, specially bein a defender of Veganism, and the moral that this movement is representing. Since MK is scaming and ripping of people he does not deserved to be where he is, nor pretend that nothing is going on, like it seems to be when one reads his internet site.
Very dissapointing!!!
