Complaint Review: Mattress Firm - Sealy Mattress - Internet Internet

A Sealy employee says they have never turned down a justified claim. Can that employee tell me how a small stain negates a proven sagging claim.   This policy seems like a rip off to me. 

I have a Sealy King Posturepedic mattress and spring set from Sleepy's that started to sag in less than one year. Sleepys sent a mattress marshall to inspect. The mattress was found to sag over and above their warranty specs, but they declined the claim as there is a small stain about 5 inhes by 8 inches on the mattress. The stain has nothing to do with the sagging. problem it is just a rip off they use to limit their resposability for the mattress.

Has any one evr receivd aclaim setelkent from Sealys??

Purchased a $2000 sealy pillowtop mattress  from sears   11/11/2007

After several years it sagged excessivly.

Sealy said they no force you to file claims through the original dealer.

Claim filed with sears 2/2016

Claim denied 3/1/2016   ...  Sears claimed they were denying the bed because they claimed it was "soiled"

I raised the argument that during the purchase in 2007 the warranty would only be void if it and " heavy soiling"

This 9 year old bed has some tiny little spots on the "EDGE" of the bed having nothing to do with the center of the bed where it sagged excessivly.

When I complained via phone they said your warranty is void, no if's ands or buts.  Very rude as if all they did was deny claims all day.  I asked for a manager, they said "They are all managers"  I asked for the name of the head of the department, they refused to give it.

NEVER WILL I BUY A SEALY MATTRESS AGAIN!

IF ever a class action isssued, please count me in.  AWFUL way to do business. 

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I just want you to know that Sealy is owned by Tempurpedic. If you hold Tempur in such high regards they are the same company....same customer service department.

More than likely with some perserverance you could get the warranty claim through, if everything you are saying is correct. Mattress companies make it difficult, but you can do it provided it has an inch and a half impression. 

You have made a wise decision switching to memory foam though. Good Luck.

Your rebuttal actually reinforces the complainant's initial claim.  A 2011 lawsuit accused Sealy of "using minor stains on mattresses as an excuse to deny warranty coverage in a class action complaint filed by an Ohio man in U.S. District Court." [Source: http://www.furnituretoday.com/article/440491-consumer-sues-sealy-after-rejected-warranty-claim]  A mattress with a 10-year warranty that begins to sag after 1 year is simply unacceptable and a minor stain or two has no bearing on the issue of sagging.  A company with good customer service stands behind their products and warranty.

Sealy can say whatever they want but they have lost this customer for life.  I'll make it a mission to tell all my family and friends NOT to buy Sealy.  Buyers beware!  Stay away from the Sealy brand or you will be sorry.  The only thing that I got from a Sealy mattress was major back pains from the mattress sinkhole.  On top of that, I am down $2,000.  Sealy mattresses = back pains from sinkholes & wasted money.  Buy another great brand like Tempur Pedic.  I replaced my piece of sh*t Sealy mattress that didn't have its warranty honored with a Tempur Pedic and have been sleeping great ever since.  Sealy = Sh*tty.

I have been involved in the bedding industry for a decade now, I work on the retail side, and have sold, handled warranty claims and merchandised and work as a buyer.  This whole time I have worked with Sealy.  I find it hard to believe that any "owner" would have a problem getting in touch with Sealy.  I can pick up my phone right now and be talking to someone in a few minutes and have an answer almost immediately.  They ALWAYS honor their warranty as long as it falls within the guidelines of the warranty.  Most mattress companies have the same guidelines.  One:  the mattress MUST be free of stains, Two: the mattress must have proper support (proper box, center support on frame ect) Three: the law label must be on the mattress Four: You must be original owner (receipt is proof) Five: The body impression must be at least 1 1/2 inches deep. This is measured by putting a straight edge across the mattress and measuring down, this is to the surface, and not the tufting.  If it qualifies under those guidelines then I have never had Sealy or any other company say no.  My guess is that you did not meet one of the criteria.  

I find your statement offensive. I am a Sealy employee in the warranty division so I know Sealy stands 100% behind ever mattress that we made. If your mattress is defected, we WILL replace it. Our motto is that we want every mattress back that is defected and we want no mattresses back that are not. Just make sure you have your receipt, because if you do not then we will not replace your mattress. Our warranty is no different than other mattress companies are claims are all handled the same. In addition, customers need to realize that comfort issues are not covered. If you picked the wrong feel whether it be too soft or too firm, its not covered under our warranty. We have less than 2% returns take that and compare it to other mattress companies.