- Report: #283286
Complaint Review: Mattress Firm - Houston Texas
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Mattress Firm
5815 Gulf Fwy Houston, 77023 Texas, U.S.A.
Phone:
713-923-1009
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Mattress Firm MF and Sealy/Stearns & Foster warranty is not worth the paper it is printed on! Houston Texas
We purchased a top of the line Stearns & Foster king size mattress and box springs 12/22/02. For years I had more and more joint problems due to the mattress sinking farther and farther toward the springs, even sought medical care.
The warranty states, that 1.5" of sag is "normal" ~ They call "sag" what you can see w/ the naked eye. Thing is, with the pillow top, you can not see the entire amount of sag w/o putting any weight on the mattress. After we paid the $25 for the inspector to come out and inspect the mattress...all he does is put a string across the mattress and measures the sag. In the end, they did not stand behind the warranty because there was a WATER stain on one corner of the mattress...they said the unsanitary conditions of the mattress voided any and all warranties ~ even tho we purchased the "stainsafe" policy as well.
I would not purchase a mattress cover from sealy posturepedic/stearns and foster and or mattress firm. They are a joke!!
Jamie
Pasadena, Texas
U.S.A.
The warranty states, that 1.5" of sag is "normal" ~ They call "sag" what you can see w/ the naked eye. Thing is, with the pillow top, you can not see the entire amount of sag w/o putting any weight on the mattress. After we paid the $25 for the inspector to come out and inspect the mattress...all he does is put a string across the mattress and measures the sag. In the end, they did not stand behind the warranty because there was a WATER stain on one corner of the mattress...they said the unsanitary conditions of the mattress voided any and all warranties ~ even tho we purchased the "stainsafe" policy as well.
I would not purchase a mattress cover from sealy posturepedic/stearns and foster and or mattress firm. They are a joke!!
Jamie
Pasadena, Texas
U.S.A.
1 Updates & Rebuttals
Connie
Denver,Colorado,
U.S.A.
I TOTALLY AGREE
#2Consumer Comment
Sat, February 16, 2008
We also bought a sterns and foster bed it statred sagging within 4mos, we paid alot for this piece of junk. sealy/sterns and foster does not honor their warranties we sent the tag from the bed as they requested (in the mail)i waited several weeks, no response. i finally called and they said we never received the tag!! THEIR LIARS!!! ILL NEVER BUY FROM THEM AGAIN!!!
