Cooburns
PEORIA,#2Consumer Comment
Thu, May 14, 2009
First off sorry to hear your going through a rough time with your mattress. Ok now first of all I myself purchased from them many years ago, and didn't have an issue with my claim. You stated your going to find a larger retailer... they are the largest in the country and Sealy is the largest mattress company. You had a problem with your mattress that doesn't mean the entire line up of beds they carry is crap. You assume your not the only one with an issue which is true I'm sure but to slam the company is just wrong. The paperwork you send in, from my memory it tells you 4-6 weeks, so why are you surprised? Yes pillowtops show wear faster because they are thicker and have more foam... They have to charge a fee for the inspector that's how the company pays them.. they don't just come out to your home for free! Oh and if you claim is approved that $25 goes toward your delivery. I'm betting you get you letter soon. Did you ever stop and think they might be running behind? Sorry it's taken so long but I'm wondering when you noticed the problem... was it years ago or just a few months ago. If it was longer than a few months ago you noticed, it's not right for you to be annoyed with them for taking a little longer than expected. Just calm down and wait, I hope it works out for you.