- Report: #386714
Complaint Review: MBM&F- Acaiaslim - Riverton Utah
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Author Confirmed
Why?
MBM&F- Acaiaslim
P.O.Box 2003 Riverton, 84065-2003 Utah, U.S.A.
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MBM&F - Acaiaslim This company's website is very mis leading about the amount that they are charging your credit card Riverton Utah
I ordered a trial sample of acaia-slim diet pills. I was instructed to give the usual information-name, address, credit card#. When I clicked on "submit order" it indicated that my credit card would be charged $4.99 to cover the shipping & handling. There was not any information on the website about how to order more if needed, a phone number of the company or how to contact the company.
I tryed the product and found that it did nothing for me. I threw the remainder of the bottle away. After a month or so, another bottle arrived in the mail. I was certain that they had changed my credit card so I went back on the website to try to find a way to contact the company.
After a lengthy seach of the website, I found the word "terms" in very small letters at the very bottom of the page! Way past the "click here to submit"
After reading the terms, I was alarmed to find that they were going to send me bottle every month & change my credit card a whopping $79.95 plus shipping. In addition to that they also signed me up with a company by the name of Fit Factory that was going to be charging my credit card $19.95. Un believable. None of this information was noted anywhere on the website that any normal person could see.
I immediately called my credit card company only to find that not only had they charged me $79.95 for the second bottle but also for the first bottle that was supposed to be $4.99. I have filed a dispute.
I will never make this mistake again. I only hope that others do not fall victim to this company. They are very mis leading!
Virginia
Montrose, Colorado
U.S.A.
I tryed the product and found that it did nothing for me. I threw the remainder of the bottle away. After a month or so, another bottle arrived in the mail. I was certain that they had changed my credit card so I went back on the website to try to find a way to contact the company.
After a lengthy seach of the website, I found the word "terms" in very small letters at the very bottom of the page! Way past the "click here to submit"
After reading the terms, I was alarmed to find that they were going to send me bottle every month & change my credit card a whopping $79.95 plus shipping. In addition to that they also signed me up with a company by the name of Fit Factory that was going to be charging my credit card $19.95. Un believable. None of this information was noted anywhere on the website that any normal person could see.
I immediately called my credit card company only to find that not only had they charged me $79.95 for the second bottle but also for the first bottle that was supposed to be $4.99. I have filed a dispute.
I will never make this mistake again. I only hope that others do not fall victim to this company. They are very mis leading!
Virginia
Montrose, Colorado
U.S.A.
2 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
Please Contact Us S We Can Clear This Issue Up
#2UPDATE Employee
Wed, November 26, 2008
Hello my name is Connie. I'm the customer service agent for Acai-a Slim's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my manager directly. Her email is [email protected] or if you call our customer service line 1-877-317-0189 We would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. We are extremely busy, and sometimes it can be difficult to get through on the toll free line, so that is why I encourage you to use my managers e-mail for the quickest response. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day. Connie, CSA Acai-A Slim
Conniea78
Encino,California,
U.S.A.
Please COntact Us So That We Can Clear This Up!
#3UPDATE Employee
Fri, November 21, 2008
Hello my name is Connie. I'm a customer service agent for Acai-a Slim's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my service director directly. Her email is [email protected] or if you call our customer service line 1-877-317-0189. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. We have a 30 day risk free trial period. If within this period you are not happy with your order for any reason we will always refund your money. Our goal is 100% customer satisfation. It does not sound like you were happy with your experience. Please call us so that we can rectify this situation. Thank you for your time and have a great day. Connie, CSA Acai-A Slim
