- Report: #8047
Complaint Review: MCi Worldcom Wireless - Nederland Texas
-
Author Not Confirmed
Why?
MCi Worldcom Wireless
PO Box 1178 Nederland, 77627 Texas, U.S.A.
Phone:
1-800-254-8991
Web:
N/A
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MCI worldcom wireless billing ripoff scam
We first recieved our phone in Feburary of this year, along with a friend of ours that recieved her phone from a different dealer, but the same phone service and company.
When she recieved her first bil and we did not, we thought nothing of it, but after 3 months of not getting a bill, we began to worry. When we called up the company they said that they were behind in the billing and it would be a little longer for them to catch up, but not to worry, that they were not going to charge us for the back bills.
This is a 29.99 a month basic phone service. 2 more months later we recieved our bill and it was dated for a few months prior. only 1 month's bill, totalling 39.99. that was ok, the next month we recieved a month bill for the next month after the one we had. (ex. it was may and we just got our march bill).
This bill had a charge about 190 dollars. we figured it was for catching up with the billing and paid it. then the next month a bill came for over 250 dollars and had a previous balance, one week after this bill comes we recieve another one with a 300 dollar past due balance on top of 200 more dollars we owe, totaling over 500 dollars. how can this be posibble if you add up 5 months at 29.99, this totals 150.00, not over 500.
When we try to contact customer service, we get a recording saying that there are no customer service personel there today and to look on the web site. So I go to the site that they gave me, and it doesn't exhist, can't find it, or won't go through.
When I try worldcom main page and enter my account number and phone number, they say that the phone number I have doesn't exhist. What is going on with these people!!!! This is what happens when a company lays off too many workers and tries to get away with murder. can anyone help me with this?????
When she recieved her first bil and we did not, we thought nothing of it, but after 3 months of not getting a bill, we began to worry. When we called up the company they said that they were behind in the billing and it would be a little longer for them to catch up, but not to worry, that they were not going to charge us for the back bills.
This is a 29.99 a month basic phone service. 2 more months later we recieved our bill and it was dated for a few months prior. only 1 month's bill, totalling 39.99. that was ok, the next month we recieved a month bill for the next month after the one we had. (ex. it was may and we just got our march bill).
This bill had a charge about 190 dollars. we figured it was for catching up with the billing and paid it. then the next month a bill came for over 250 dollars and had a previous balance, one week after this bill comes we recieve another one with a 300 dollar past due balance on top of 200 more dollars we owe, totaling over 500 dollars. how can this be posibble if you add up 5 months at 29.99, this totals 150.00, not over 500.
When we try to contact customer service, we get a recording saying that there are no customer service personel there today and to look on the web site. So I go to the site that they gave me, and it doesn't exhist, can't find it, or won't go through.
When I try worldcom main page and enter my account number and phone number, they say that the phone number I have doesn't exhist. What is going on with these people!!!! This is what happens when a company lays off too many workers and tries to get away with murder. can anyone help me with this?????
1 Updates & Rebuttals
#20
Thu, November 22, 2001
