- Report: #14402
Complaint Review: MCi Worldcom Wireless - NEW YORK New York
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Author Not Confirmed
Why?
MCi Worldcom Wireless
PO BOX 5221 NEW YORK, 10087-5211 New York, U.S.A.
Phone:
1-800-432-4557 or 1800-50
Web:
N/A
Categories:
Business Rating:
(0)
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MCi WORLDCOM--TOTAL FRUSTRATION
I started my wireless service because I was having surgery and needed a way to be contacted during the month or so of recovery. I made a call (using the cell phone) from my home and it worked just fine. That was one of the few times it worked. When I returned home for a few days, I finally got hold of a worldcom rep.
She told me to take the back off the phone, take out the battery, put the battery back in, and put the back on again.
I did and it worked. However, I had to do this often. I would leave it charging, and when I took it off the charger, again the battery had to be removed, etc.
I have been trying to reach customer service since November.
I have received calls about paying my bill--I paid the bill at first--they told me to call customer service. I have NEVER reached customer service. I estimate that I have spent 40 hours on hold, wainting for a live person to answer. Eventually, a recording will come on saying that they "are experiencing an exceptional number of calls and I should call back at another time.
Then I am switched back to the "automated system." Today--after having my cell phone service suspended, I spent 30 minutes on hold--finally got a person--she told me I'd have to talk with customer service, and she gave me a "direct line" to use so I wouldn't have to wait so long. I only had to wait 5 minutes. However, this person was absolutely no help. She said that since my service had been suspended, she could not do an equipment check.
She said I would have to call "Accounts Services" (who had told me I needed to talk with Customer Service). I called them back and got the same recording and was sent back to the automated system. I have decided it is attorney time. The bill I received dated February 12 said that if I did not pay the bill that my service would be terminated in 15 days--and if my account was "deactivated", I would be assessed an "early termination penalty"--in other words, I would be assessed the balance of my one year contract. This of course, if not paid, would affect my credit rating. It said to contact them immediately--which I did--which was a waste of an hour's time.
I tried to locate Worldcom Wireless Customer Service online, to no avail--then found this "ripoff report." I originally changed from my other wireless service to this one, because it was under the umbrella of MCI--with whom I have long distance and local toll service. I am going to drop anything remotely related to Worldcom Wireless and contact an attorney. Thanx for letting me vent!
Ina
Norman, Oklahoma
She told me to take the back off the phone, take out the battery, put the battery back in, and put the back on again.
I did and it worked. However, I had to do this often. I would leave it charging, and when I took it off the charger, again the battery had to be removed, etc.
I have been trying to reach customer service since November.
I have received calls about paying my bill--I paid the bill at first--they told me to call customer service. I have NEVER reached customer service. I estimate that I have spent 40 hours on hold, wainting for a live person to answer. Eventually, a recording will come on saying that they "are experiencing an exceptional number of calls and I should call back at another time.
Then I am switched back to the "automated system." Today--after having my cell phone service suspended, I spent 30 minutes on hold--finally got a person--she told me I'd have to talk with customer service, and she gave me a "direct line" to use so I wouldn't have to wait so long. I only had to wait 5 minutes. However, this person was absolutely no help. She said that since my service had been suspended, she could not do an equipment check.
She said I would have to call "Accounts Services" (who had told me I needed to talk with Customer Service). I called them back and got the same recording and was sent back to the automated system. I have decided it is attorney time. The bill I received dated February 12 said that if I did not pay the bill that my service would be terminated in 15 days--and if my account was "deactivated", I would be assessed an "early termination penalty"--in other words, I would be assessed the balance of my one year contract. This of course, if not paid, would affect my credit rating. It said to contact them immediately--which I did--which was a waste of an hour's time.
I tried to locate Worldcom Wireless Customer Service online, to no avail--then found this "ripoff report." I originally changed from my other wireless service to this one, because it was under the umbrella of MCI--with whom I have long distance and local toll service. I am going to drop anything remotely related to Worldcom Wireless and contact an attorney. Thanx for letting me vent!
Ina
Norman, Oklahoma
