- Report: #11358
Complaint Review: MCI Worldcom Wireless - New York New York
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Author Not Confirmed
Why?
MCI Worldcom Wireless
P.O. Box 5211 New York, 10087-5211 New York, U.S.A.
Phone:
1-866-877-3186
Web:
N/A
Categories:
Business Rating:
(0)
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MCI Worldcom Wireless won't let you close account. I am at my wits end
I tried to cancel my wireless account with MCI Worldcom at the end of May 2001 when my contract was up.
I tried calling their customer service number but was never able to talk to a human because I always call during high volume periods.
I emailed customer service from thei website but I never got a response. I tried writing letters to customer service and never got a response.
They just continued to bill me. Now six months later they have finally turned my cell phone off but my account is still 6 months past due.
heir collections department has been calling me and when I explained my situation to them, they told me I need to talk to customer service.
I have fired 4 emails off to them in the last 3 days. They have emailed me back twice but ha ve not even acknowledged my problem.
I am at my wits end and don't know what else to do.
I tried calling their customer service number but was never able to talk to a human because I always call during high volume periods.
I emailed customer service from thei website but I never got a response. I tried writing letters to customer service and never got a response.
They just continued to bill me. Now six months later they have finally turned my cell phone off but my account is still 6 months past due.
heir collections department has been calling me and when I explained my situation to them, they told me I need to talk to customer service.
I have fired 4 emails off to them in the last 3 days. They have emailed me back twice but ha ve not even acknowledged my problem.
I am at my wits end and don't know what else to do.
