Sharon
North Haledon,#2Consumer Suggestion
Mon, December 02, 2002
I had a $425 bill from MCI Worldcom, the majority of which was incurred AFTER MY PHONE STOPPED WORKING... after spending about 30 hours on the phone with MCI Worldcom trying to resolve this issue and getting nowhere, I called my local TV News' "Problem Solvers" (I am from the NY area, called FOX5's Problem Solvers). They had recieved so many complaints about MCI Worldcom that they not only aired a special, but fast-tracked a lot of our problems through MCI Worldcom and got a lot of issues resolved for us without us having to spend hours on the phone. Even after the special was aired and I thought that my problem had been resolved, I recieved a collection notices for about half the original amount. I called the news reporter again and have not heard from Worldcom in about 6 months. You might get further with that than calling Worldcom. Just a suggestion, as I don't know if your local news stations have that kind of news team, but all of the NY stations do.
Susan
San Diego,#3Consumer Suggestion
Thu, October 24, 2002
The company has nothing to lose if it's in bankruptcy. However, you can contact the 3 credit reporting agencies with what transpired & do an on-line complaint to the FCC. You can go to www.ucan.org and read the steps recommended by this nonprofit that deals primarily in public utility and telecom complaints. You should be able to find links on this consumer site that will provide you with step-by-step procedures. You may also choose to write both the company and the store or kiosk that you are formally disputing this bill even though you actually have about 30 days to do such; which you stated you have attempted to do. Another option is to go to the nonprofit site and print out the Consumer Legal Remedy Act Letter (CLRA). Send all written communications by return/receipt certified mail. Please Keep in mind that the store is one early termination fee and the service provided by the company is another separate fee. So, you must consider the contract length you signed.