blackandgold
Ontario,#2Consumer Comment
Thu, December 20, 2012
I am having the same trouble (via Canadian location). I ordered the sample kit and then returned the first "replenishment" pack. Despite having proof of the package being signed for at their offices, they continue to deny receipt and refuse to credit my account. Cindy should be ashamed to have her name associated with this company! not to mention all the other celebrities endorsing the product on the infomercials. I plan on telling every woman I know about the experience and encourage them to boycott all products by this company.
seeworthy
Madison,#3Consumer Comment
Thu, May 24, 2012
Not only did the tracking prove it was delivered nine days before the deadline, but that company also signed for it. Refer to the signature name in tracking and tell that company, "You have an employed named [John Smith]. That employee of yours signed for it on the 18th. No customer is responsible when returns sit waiting to be processed for a month withing your company."
Then, they will know you're not the idiot. They'll either admit, "You caught us. We are idiots. You still get no refund.", or more likely, "Your refund will be refunded to your card withing the next 2-3 business days."