monica new owner of mieneke east br
east brunswick,#2REBUTTAL Owner of company
Tue, July 19, 2011
hello i am writting this rebutal to let everyone know there is new ownership of meineke of east brunswick new jersey to quote kelly sweet talker ray is no longer here and we strive to give the very best customer experiance and to kelly we ask if you would please give us a try we are sorry ato hear about your past experiance but we would like the chance to take care of your automotive service needs thank you
abdelrak
hillsborough,#3Consumer Comment
Tue, November 30, 2010
Sounds like a case of "bitter customer" I actually am a regular customer of this location, and its a very hands on approach by management. I have had nothing but good experiences from these guys. In fact, this shop is so busy that they dont have time to rip off anyone, and are so busy that they dont need to rip anyone off. My suggestion to anyone getting their car repaired - understand that cars, especially older cars, always have surprises. A car from 1991 is probably full of surprises, and probably isnt even road-worthy. Just my $0.02
Ray A
EAST BRUNSWICK,#4UPDATE Employee
Wed, June 24, 2009
Assuming all the customer complaint is true, this does not come anywhere near the definition of a rip off. The car was more than 14 years old and had extensive body rust. What we did not know before we started work on it was that the rust had affected the body frame. As we took out the strut the frame on the strut mount disintegrated from rust. We ended up changing the strut mount and welding extensively the body frame. We still charged the customer the same labor and parts we quoted despite this not being our fault. The customer had made clear she was very limited on funds so we absolved the cost of additional repairs that took over 6 hours. Our endeavor was to put her back on the road as safely and as quickly as possible. On picking up the car we advised the customer that given the state of the rust and other conditions in the car she was better off disposing of it as soon as she could as it was likely to turn into a money pit. The advice was made in good faith. I doubt if with all intensions the customer was able to drive that car beyond 1 year. In all my years doing this work this was one of the least memorable customer service situations. The customer was very angry mostly because she was not able or willing to appreciate what the situation involved. I hope with the benefit of hind sight and distance of time and proper perspective that she is able to realize that we treated her more than fairly and probably took a loss on something that was entirely not our fault. Any one that carefully reads this complaint will come to this conclusion and should want to do business with a shop like this. We care about people. Kelly if you are out there please take sometime to reflect on this event and I hope you do what is right.