- Report: #342713
Complaint Review: Meineke - West New York New Jersey
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Author Confirmed
Why?
Meineke
6500 Kennedy Blvd. West New York, 07093 New Jersey, U.S.A.
Phone:
201-868-2200
Web:
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Tell us has your experience with this business or person been good?
Meineke mechanic's ripped me off and took advantage of my situation West New York New Jersey
On 6-16-08 my car broke down so i contacted the nearest meineke. I told the mechanic that I will be towing my car in. On 6-17-08 the mechanic said that my fuel pump is not working and it would cost 963 dollars for repairs. 600 for parts 300 labor. I found that expensive and I said if I purchase the parts myself can he put it in he said no they don't do that because they can't warranty the work. I told him I will take the car some where else he said then I have to pay $215 for the diagnostic. he never explained to me when I brought the car in that it was going to be a $215 diagnostic on the car and I never signed for that. I paid the $963 dollars just so I don't have to pay $215 for doing nothing on the car. Is it meineke policy to misinform their customers? I feel like I was ripped off.
Maria
North Bergen, New Jersey
U.S.A.
Maria
North Bergen, New Jersey
U.S.A.
2 Updates & Rebuttals
Maria
North Bergen,New Jersey,
U.S.A.
UPDATE
#2Author of original report
Thu, June 26, 2008
I did not expect a free service from meineke, but $215 diagnostic not including repairs is too much. When meineke advertises free estimates and inspections on their flyers they should notify their customers it does not include certain repairs. I've been to private auto mechanic shops in the past...if I'm not comfortable with the price of the parts, I could bring my own and they will install it and not charge a diagnostic fee on top of everything else. Next time I won't forget about the little guys.
Robert
Bowie,Maryland,
U.S.A.
No ripoff
#3UPDATE Employee
Sun, June 22, 2008
What they did was perfectly legit. You needed a repair. The shop checked it out and told you what was needed to correct the issue. You chose not to let them do it because they would have made a PROFIT, like all businesses. Correctly, they refused to install parts they did not supply. No business does. Do you supply the parts for the plumber, electrician, homebuilder, Doctor, Hospital, etc? No...of course not. Why try to do it with mechanics? When you decided to find someone else to do it with your CHEAP parts, they charged you for their time. Again, this is normal. Do you work for FREE? No...of course not. Why did you even imagine checking the car out was FREE? What possible motivation could there be for the shop, and the mechanic to do that? Do you expect to not get a bill from a Doctor if you don't like his diagnosis and want a second opinion? What about all the other people you need? Do you expect them to waste time telling you what you require and not be paid for their services? No...of course not. Only the mechanic. And as for "doing nothing on the car", this statement is clearly false. They told you what was required to correct your issue. They spent time, and time is not FREE. I'll admit the charge is a bit high. Most shops charge an hour for diagnostic time.
