Washingtonpg5
Maricopa,#2Author of original report
Tue, January 08, 2008
First of all I am glad that we have gotten response to our unfortunate situation. However, I believe I mention this dealership was the closest to the airport when I flew into Arizona where I reside. Besides, we were able to confirm with our sales person the vehicle we wanted to lease based on the web info about the car description. We even printed this info out and showed it to our sales person. Since then we have learned a valuable lesson. Even when you think your deal is sealed and you cant turn back, You can. Our mistake was that we chose to accept this deal to have a vehicle and finally get our three children out of that dealership on the second day. We figured "we will deal with this on Monday". Do not accept nothing less than what you sign for, especialy in future promises. With our credit being good we made a bad desision. Thank you for reading our story.
Karl
Clovis,#3Consumer Suggestion
Mon, January 07, 2008
Since you live 20 miles from Phoenix (I don't understand the bit about flying in) why didn't you just go to a more convenient (to your home) dealer and simply order the car? You would have had it in 3-4 weeks or earlier because the dealer would probably have gotten it from another dealer. Why you spent the day haggling with someone on a new car is beyond me.
Washingtonpg5
Maricopa,#4Author of original report
Fri, January 04, 2008
PLEASE READ THE REMAINING UPDATES TO MY COMPLAINT. AS A RESULT OF MEL CLAYTON FORD TAKING BACK THEIR VEHICLE AND RETURNING MY FULL DOWN PAYMENT YOU SHOULD HAVE A CLEAR UNDERSTANDING WHERE ALL FAULT LIES. THANK YOU FOR BEING CONCERNED.
Washingtonpg5
Maricopa,#5Author of original report
Fri, January 04, 2008
DURING THE AFTERNOON OF THURSDAY 3 JANUARY 2008 I MAKE PROGRESS IN MY EFFORTS TO COMPLETE THIS VEHICLE RETURN TRANSACTION. MY ATTEMPTS TO REACH MR. MEL CLAYTON YIELDED SUPPORT FROM CUSTOMER SERVICE REPRESENTATIVE KATIE MCGOUGH AND FROM FINANCE OFFICE MS. JULIE. THEY BOTH TAKE THE TIME TO ACCLIMATE THEMSELVES WITH MY SITUATION AND COMMENCE TO OBTAIN RESULTS WITH A GREAT DEAL OF EFFICIENCY! I WAS INFORMED BY THESE TWO LADIES THAT THEY WERE ABLE TO BRIEF MEL CLAYTON FORD GENERAL MANAGER NEIL UNDERWOOD WITH THE LATEST SET OF CIRCUMSTANCES AND, MOST IMPORTANTLY, MAKE CONTACT WITH MR. MEL CLAYTON HIMSELF! APPROXIMATELY TWO HOURS AFTER THESE LADIES GOT INVOLVED I RECEIVED A CALL FROM KATIE STATING THE $2000.00 REFUND CHECK HAD BEEN SIGNED BY MR. MEL CLAYTON AND WAS READY FOR PICK UP. THIS WAS GREAT NEWS FOR ME BECAUSE IT MEANT THAT THIS HORRIBLY LONG THREE WEEK VEHICLE PURCHASE WAS FINALLY OVER!! WITH OVER 20 YEARS OF VEHICLE PURCHASE EXPERIENCE, THIS WAS OUR FIRST EVER EXPERIENCE WITH ANY FORD PRODUCT. WE STILL HAVE FAITH AND TRUST IN FORD MOTORS, HOWEVER, OUR MAIN GOAL FOR EXPOSING OUR PERSONAL ISSUES, CIRCUMSTANCES, AND VEHICLE BUYING EXPERIENCES WERE WITH ALL EFFORTS TO ENSURE NO MORE CUSTOMERS GO THROUGH THIS TYPE OF ORDEAL. IT IS OUR HOPE THAT OUR MEL CLAYTON FORD BUYING EXPERIENCE IS CATEGORIZED AS AN ANOMALY. WE WANT TO PERSONALLY THANK YOU, MR. MEL CLAYTON, FOR RESOLVING THIS ISSUE AND FOR TAKING A CLOSER LOOK INTO OUR (21 DAY VEHICLE BUYING/RETURNING PROCESS).
Washingtonpg5
Maricopa,#6Author of original report
Fri, January 04, 2008
MEL CLAYTON FORD DEALERSHIP'S GENERAL MANAGER HAS FINALLY STEPPED IN TO RECTIFY ALL OF THESE ISSUES BY OFFERING TO TAKE BACK HIS VEHICLE AND RETURN MY DOWN PAYMENT IN FULL. I ATTEMPTED TO COMPLETE THIS TRANSACTION WITH INTERNET MANAGER ANTHONY ROJAS ON FRIDAY 29 DECEMBER 2007 AT 7:15 PM. AFTER HE ACCEPTED THE VEHICLE BACK HE THEN TOLD ME MY $2000.00 DOWN PAYMENT WOULD NOT BE MADE AVAILABLE UNTIL WEDNESDAY 2 JANUARY 2008. ON WEDNESDAY 2 JANUARY I CALLED MEL CLAYTON FORD DEALERSHIP TO SCHEDULE A TIME TO PICK UP MY DOWN PAYMENT CHECK AND WAS TOLD BY ANTHONY ROJAS THAT "THIER ENTIRE SYSTEM WAS SHUT DOWN" AND THAT I SHOULD GIVE A CALL BACK ON THURSDAY 3 JANUARY. I FOLLOWED UP, AGAIN, ON THE MORNING OF THURSDAY 3 JANUARY, WHICH PLACES MY FAMILY AND I INTO OUR 21st DAY OF THIS HORRIBLE NIGHTMARE, AND ANTHONY ROJAS INFORMS ME THE FINANCE OFFICE (MS. JULIE OR MS. JODIE) WOULD BE PRODUCING MY REFUNDED CHECK AND I HAD TO WAIT A FEW DAYS UNTIL THEIR OFFICE COULD COMPLETE THE REFUND TRANSACTION. I DECIDED TO CALL THE FINANCE OFFICE MYSELF TO FOLLOW UP AND WAS INFORMED BY JULIE THAT SHE HAD NOT SPOKE WITH ANTHONY ROJAS. SHE STATED THAT SHE HAD "NO IDEA WHO I WAS" AND SHE DID NOT "KNOW ANYTHING ABOUT MY CHECK REFUND REQUEST." ANTHONY ROJAS CALLED ME AGAIN TO INFORM ME THAT THE PROCESS WILL TAKE A WHILE BECAUSE FORD MOTOR CREDIT CORPORATION HAD TO "UNWIND THE CONTRACT". DURING THIS DAY ANTHONY ROJAS CONTINUED TO CONTACT MY WIFE AND I TO INFORM US THAT THIS PROCESS WILL TAKE SOME TIME AND THAT BECAUSE HE WAS AT HOME WITH HIS WIFE AND CHILDREN I WAS BEING DISRESPECTFUL BY ATTEMPTING TO RESOLVE THESE ISSUES WITH HIM TODAY. AT THIS POINT, I RESPECTFULLY INFORM MR. ROJAS THAT AS A RESULT OF HIS BEHAVIOR AND DISHONESTY I AM REQUESTING HE NOT MAKE ANY FURTHER CONTACT WITH ME OR MY WIFE. I INFORMED HIM THAT WE WERE ONLY INTERESTED IN SPEAKING WITH THE OWNER OF THE DEALERSHIP, MEL CLAYTON. I HAVE COMMENCED MY SEARCH TO CONTACT THE OWNER!
John
McKinney,#7Consumer Suggestion
Fri, December 28, 2007
First off, it sounds like you went to Ford's website and did one of those wacky "build your own vehicle" deals on their website. Believe it or not, the car is not actually built when you do that. Also, I know of no company that actually allows you to print an invoice for a make believe vehicle on their website. As far as the price changing, I would suspect that it does when you go from a purchase to a lease. Usually, the available rebate is lower on a lease than a purchase. I would suspect you are aware of this though it is not indicated in your grievance. The terms changed on the lease once you went to pay for the car? Your narrative does not explain why. Is it because the tier acceptance turned out to be different once your credit was pulled? If this was the case, it wouldnt be the dealer's fault. I cant imagine any other reason why it would change. Lastly, why on earth did you buy it from them if they did everything wrong prior to your purchasing it? You went ahead and bought it anyway, then want some money refunded to you for your dissatisfaction and the "peril" it put you in? I'm not buying it. If you're gonna gripe, at least tell the whole story. It might go something like this: "I was expecting to buy soemthing that didnt exist. I was offered the closest thing they had to it and decided it would do. I changed the way I wanted to purchase it and pitched a fit in an effort to retain rebates that no longer applied. I did not get the best finance terms due to my credit history. I saw some flaws on the vehicle and was told they would be rectified, but they were not rectified on the same day. I would like this company or a company associated with them to give me free money and if they dont, I'll try to damage their reputation. Thank you."