Refused To Tell
Dallas, TX,#2Consumer Suggestion
Tue, June 17, 2008
All bodies are different, natural is better than chemical. If you got a bad response from the products it's your body that has the problem. God made Natural iteams chemicals are made by humans. I love their iteams here. They just have poor training to help all the people make money. Dan Md's will even tell you what I have told you here thsi where I learned this from. Rememeber your body is the problem not them! I ahd account for 2 years. You must sent them a written Cancelation for the account to stop. Things take a while, any where all you here seem so impatient to me here.
Antony
Wheld,#3UPDATE Employee
Thu, February 03, 2005
Sorry to hear you've had a bad time dealing with someone at the distribution centre where your call was taken! It sounds like the person working there is abusing their position by refusing a refund! However, refunds can ONLY be claimed within 2 MONTHS of purchase and NOT after! Was this the case with you? If you're claiming within your 2 month/60 day period, a full refund on your returns, Melaleuca will NOT refuse you this. It's their in black and white in their New Horizons brochure! Sounds to me like you've been talking to someone who doesn't know how to do his/her job. That said, Melaleuca's policy quite clearly states that any cancellations of memberships MUST be submitted in WRITING, and that is the ONLY acceptable method. Sounds like you didn't read the material you were given properly. You say in your report: "They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident." Okay, first of all, Melaleuca DOES care if you're not happy. Please, don't make the mistake of blaming the company simply because of the errors of an office worker. Secondly, you say that you 'had no desire to order their products', but as no written cancellation request of membership was received by Melaleuca, they're perfectly within their rights to keep sending the products YOU originally asked for. And let's not forget, if you signed the form, it's taken as understood that both you and Melaleuca have agreed to the terms of the membership. Whether you read the terms or not, is irrelevant. As is the case when signing ANY form with terms on. ANY company with such a form will deem it that by signing their form(s), that you have read and understood the meaning of the terms or agreement. Now, I'm not saying you're ignorant or anything like that. I don't know you, and I'm assuming that you weren't aware of the terms, for whatever reason. Please don't take any of this the wrong way. Thirdly, you clearly state that you had tried to cancel 3 months PRIOR to this incident. I find it hard to believe that you weren't made aware of Melaleuca's written cancellation policy at the beginning of your telephone request to cancel. Now you're griping about Melaleuca ripping you off, when that's clearly NOT the case at hand. I'm pretty sure if you contacted Melaleuca in accordance with the agreement that you signed, none of this would have happened. As for being told that you can't get a refund, well, if you were within the 2 month refund period, you should contact a good lawyer, or perhaps less drastically, pen a letter to Melaleuca with your request to be honored. Everyone of us that signs up with Melaleuca, does so on the understanding that we KNOW there is a MONTHLY commitment. Monthly commitments are nothing new, as they're something we all do every month, in one form or another. If you feel you were lied to by a Marketing Executive during your signing up period, you should report that particular ME to Melaleuca, giving name and membership number. They will be only too happy to investigate for you, and ensure that if the ME has lied to you, that you're treated with the respect you deserve. Honestly though, it seems after reading your report, that perhaps the onus of fault is not on Melaleuca, but on yourself? Mistakes are easy to make, and there's no shame in that. Melaleuca is a great company with great products, and I'm sorry to hear that you've had a negative experience. I wish you the best in finding what works for you.
Antony
Wheld,#4Consumer Suggestion
Thu, February 03, 2005
Sorry to hear you've had a bad time dealing with someone at the distribution centre where your call was taken! It sounds like the person working there is abusing their position by refusing a refund! However, refunds can ONLY be claimed within 2 MONTHS of purchase and NOT after! Was this the case with you? If you're claiming within your 2 month/60 day period, a full refund on your returns, Melaleuca will NOT refuse you this. It's their in black and white in their New Horizons brochure! Sounds to me like you've been talking to someone who doesn't know how to do his/her job. That said, Melaleuca's policy quite clearly states that any cancellations of memberships MUST be submitted in WRITING, and that is the ONLY acceptable method. Sounds like you didn't read the material you were given properly. You say in your report: "They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident." Okay, first of all, Melaleuca DOES care if you're not happy. Please, don't make the mistake of blaming the company simply because of the errors of an office worker. Secondly, you say that you 'had no desire to order their products', but as no written cancellation request of membership was received by Melaleuca, they're perfectly within their rights to keep sending the products YOU originally asked for. And let's not forget, if you signed the form, it's taken as understood that both you and Melaleuca have agreed to the terms of the membership. Whether you read the terms or not, is irrelevant. As is the case when signing ANY form with terms on. ANY company with such a form will deem it that by signing their form(s), that you have read and understood the meaning of the terms or agreement. Now, I'm not saying you're ignorant or anything like that. I don't know you, and I'm assuming that you weren't aware of the terms, for whatever reason. Please don't take any of this the wrong way. Thirdly, you clearly state that you had tried to cancel 3 months PRIOR to this incident. I find it hard to believe that you weren't made aware of Melaleuca's written cancellation policy at the beginning of your telephone request to cancel. Now you're griping about Melaleuca ripping you off, when that's clearly NOT the case at hand. I'm pretty sure if you contacted Melaleuca in accordance with the agreement that you signed, none of this would have happened. As for being told that you can't get a refund, well, if you were within the 2 month refund period, you should contact a good lawyer, or perhaps less drastically, pen a letter to Melaleuca with your request to be honored. Everyone of us that signs up with Melaleuca, does so on the understanding that we KNOW there is a MONTHLY commitment. Monthly commitments are nothing new, as they're something we all do every month, in one form or another. If you feel you were lied to by a Marketing Executive during your signing up period, you should report that particular ME to Melaleuca, giving name and membership number. They will be only too happy to investigate for you, and ensure that if the ME has lied to you, that you're treated with the respect you deserve. Honestly though, it seems after reading your report, that perhaps the onus of fault is not on Melaleuca, but on yourself? Mistakes are easy to make, and there's no shame in that. Melaleuca is a great company with great products, and I'm sorry to hear that you've had a negative experience. I wish you the best in finding what works for you.
Antony
Wheld,#5Consumer Suggestion
Thu, February 03, 2005
Sorry to hear you've had a bad time dealing with someone at the distribution centre where your call was taken! It sounds like the person working there is abusing their position by refusing a refund! However, refunds can ONLY be claimed within 2 MONTHS of purchase and NOT after! Was this the case with you? If you're claiming within your 2 month/60 day period, a full refund on your returns, Melaleuca will NOT refuse you this. It's their in black and white in their New Horizons brochure! Sounds to me like you've been talking to someone who doesn't know how to do his/her job. That said, Melaleuca's policy quite clearly states that any cancellations of memberships MUST be submitted in WRITING, and that is the ONLY acceptable method. Sounds like you didn't read the material you were given properly. You say in your report: "They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident." Okay, first of all, Melaleuca DOES care if you're not happy. Please, don't make the mistake of blaming the company simply because of the errors of an office worker. Secondly, you say that you 'had no desire to order their products', but as no written cancellation request of membership was received by Melaleuca, they're perfectly within their rights to keep sending the products YOU originally asked for. And let's not forget, if you signed the form, it's taken as understood that both you and Melaleuca have agreed to the terms of the membership. Whether you read the terms or not, is irrelevant. As is the case when signing ANY form with terms on. ANY company with such a form will deem it that by signing their form(s), that you have read and understood the meaning of the terms or agreement. Now, I'm not saying you're ignorant or anything like that. I don't know you, and I'm assuming that you weren't aware of the terms, for whatever reason. Please don't take any of this the wrong way. Thirdly, you clearly state that you had tried to cancel 3 months PRIOR to this incident. I find it hard to believe that you weren't made aware of Melaleuca's written cancellation policy at the beginning of your telephone request to cancel. Now you're griping about Melaleuca ripping you off, when that's clearly NOT the case at hand. I'm pretty sure if you contacted Melaleuca in accordance with the agreement that you signed, none of this would have happened. As for being told that you can't get a refund, well, if you were within the 2 month refund period, you should contact a good lawyer, or perhaps less drastically, pen a letter to Melaleuca with your request to be honored. Everyone of us that signs up with Melaleuca, does so on the understanding that we KNOW there is a MONTHLY commitment. Monthly commitments are nothing new, as they're something we all do every month, in one form or another. If you feel you were lied to by a Marketing Executive during your signing up period, you should report that particular ME to Melaleuca, giving name and membership number. They will be only too happy to investigate for you, and ensure that if the ME has lied to you, that you're treated with the respect you deserve. Honestly though, it seems after reading your report, that perhaps the onus of fault is not on Melaleuca, but on yourself? Mistakes are easy to make, and there's no shame in that. Melaleuca is a great company with great products, and I'm sorry to hear that you've had a negative experience. I wish you the best in finding what works for you.
Antony
Wheld,#6Consumer Suggestion
Thu, February 03, 2005
Sorry to hear you've had a bad time dealing with someone at the distribution centre where your call was taken! It sounds like the person working there is abusing their position by refusing a refund! However, refunds can ONLY be claimed within 2 MONTHS of purchase and NOT after! Was this the case with you? If you're claiming within your 2 month/60 day period, a full refund on your returns, Melaleuca will NOT refuse you this. It's their in black and white in their New Horizons brochure! Sounds to me like you've been talking to someone who doesn't know how to do his/her job. That said, Melaleuca's policy quite clearly states that any cancellations of memberships MUST be submitted in WRITING, and that is the ONLY acceptable method. Sounds like you didn't read the material you were given properly. You say in your report: "They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident." Okay, first of all, Melaleuca DOES care if you're not happy. Please, don't make the mistake of blaming the company simply because of the errors of an office worker. Secondly, you say that you 'had no desire to order their products', but as no written cancellation request of membership was received by Melaleuca, they're perfectly within their rights to keep sending the products YOU originally asked for. And let's not forget, if you signed the form, it's taken as understood that both you and Melaleuca have agreed to the terms of the membership. Whether you read the terms or not, is irrelevant. As is the case when signing ANY form with terms on. ANY company with such a form will deem it that by signing their form(s), that you have read and understood the meaning of the terms or agreement. Now, I'm not saying you're ignorant or anything like that. I don't know you, and I'm assuming that you weren't aware of the terms, for whatever reason. Please don't take any of this the wrong way. Thirdly, you clearly state that you had tried to cancel 3 months PRIOR to this incident. I find it hard to believe that you weren't made aware of Melaleuca's written cancellation policy at the beginning of your telephone request to cancel. Now you're griping about Melaleuca ripping you off, when that's clearly NOT the case at hand. I'm pretty sure if you contacted Melaleuca in accordance with the agreement that you signed, none of this would have happened. As for being told that you can't get a refund, well, if you were within the 2 month refund period, you should contact a good lawyer, or perhaps less drastically, pen a letter to Melaleuca with your request to be honored. Everyone of us that signs up with Melaleuca, does so on the understanding that we KNOW there is a MONTHLY commitment. Monthly commitments are nothing new, as they're something we all do every month, in one form or another. If you feel you were lied to by a Marketing Executive during your signing up period, you should report that particular ME to Melaleuca, giving name and membership number. They will be only too happy to investigate for you, and ensure that if the ME has lied to you, that you're treated with the respect you deserve. Honestly though, it seems after reading your report, that perhaps the onus of fault is not on Melaleuca, but on yourself? Mistakes are easy to make, and there's no shame in that. Melaleuca is a great company with great products, and I'm sorry to hear that you've had a negative experience. I wish you the best in finding what works for you.
Antony
Wheld,#7Consumer Suggestion
Thu, February 03, 2005
Sorry to hear you've had a bad time dealing with someone at the distribution centre where your call was taken! It sounds like the person working there is abusing their position by refusing a refund! However, refunds can ONLY be claimed within 2 MONTHS of purchase and NOT after! Was this the case with you? If you're claiming within your 2 month/60 day period, a full refund on your returns, Melaleuca will NOT refuse you this. It's their in black and white in their New Horizons brochure! Sounds to me like you've been talking to someone who doesn't know how to do his/her job. That said, Melaleuca's policy quite clearly states that any cancellations of memberships MUST be submitted in WRITING, and that is the ONLY acceptable method. Sounds like you didn't read the material you were given properly. You say in your report: "They didn't even care about the fact that I was no longer a satisfied customer and I had no desire to order thier products and that was why I had tried to cancel 3 months prior to this incident." Okay, first of all, Melaleuca DOES care if you're not happy. Please, don't make the mistake of blaming the company simply because of the errors of an office worker. Secondly, you say that you 'had no desire to order their products', but as no written cancellation request of membership was received by Melaleuca, they're perfectly within their rights to keep sending the products YOU originally asked for. And let's not forget, if you signed the form, it's taken as understood that both you and Melaleuca have agreed to the terms of the membership. Whether you read the terms or not, is irrelevant. As is the case when signing ANY form with terms on. ANY company with such a form will deem it that by signing their form(s), that you have read and understood the meaning of the terms or agreement. Now, I'm not saying you're ignorant or anything like that. I don't know you, and I'm assuming that you weren't aware of the terms, for whatever reason. Please don't take any of this the wrong way. Thirdly, you clearly state that you had tried to cancel 3 months PRIOR to this incident. I find it hard to believe that you weren't made aware of Melaleuca's written cancellation policy at the beginning of your telephone request to cancel. Now you're griping about Melaleuca ripping you off, when that's clearly NOT the case at hand. I'm pretty sure if you contacted Melaleuca in accordance with the agreement that you signed, none of this would have happened. As for being told that you can't get a refund, well, if you were within the 2 month refund period, you should contact a good lawyer, or perhaps less drastically, pen a letter to Melaleuca with your request to be honored. Everyone of us that signs up with Melaleuca, does so on the understanding that we KNOW there is a MONTHLY commitment. Monthly commitments are nothing new, as they're something we all do every month, in one form or another. If you feel you were lied to by a Marketing Executive during your signing up period, you should report that particular ME to Melaleuca, giving name and membership number. They will be only too happy to investigate for you, and ensure that if the ME has lied to you, that you're treated with the respect you deserve. Honestly though, it seems after reading your report, that perhaps the onus of fault is not on Melaleuca, but on yourself? Mistakes are easy to make, and there's no shame in that. Melaleuca is a great company with great products, and I'm sorry to hear that you've had a negative experience. I wish you the best in finding what works for you.