- Report: #281773
Complaint Review: Member's Edge - Nationwide
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Author Confirmed
Why?
Member's Edge
www.mevoicemail.com/privacy.html Nationwide, U.S.A.
Phone:
877-2335087
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Member's Edge fraudulent charges on my phone bill for voice mail service due to survey online Internet
I have received monthly charges for a Voice Mail Service from Member's Edge LLC through my home phone bill. I called the phone # listed on my phone bill for ILD Teleservices Inc. Vanessa explained that they were just the third party billing service for Member's Edge LLC but she would put a block on the services but I would need to call Member's Edge LLC concerning the 19.95 monthly fee + taxes (billed twice).
When I called Member's Edge LLC the first time I let it ring approx 20 times with no answer, about 20 minutes later called again and finally spoke to Tiffany. Tiffany explained that I ordered this Voice Mail Service online through a survey that I completed for a free $100 gift certificate to Target.
I explained to Tiffany that I did not complete any survey, that the survey popped up, but while filling it out it asked for my credit card information and I immediately closed the window. She was quick to tell me she would cancel my service immediately and refund a full credit for monthly charges and taxes, but this process would take 2 - 3 billing cycles.
When I asked who authorized the charges to my phone bill she stated that I did when I filled out the survey. I then asked Tiffany if I had this service and was charged for it when was I going to be notified of this service other than a bill for it, she stated that I should have received an email to that fact of which I never received.
What I don't really understand nor trust is the fact that a company you do business with (my home phone company AT&T), would allow charges to my account without written consent to do so and then state that they cannot remove those fraudulent charges.
Out of this one supposed survey I have since received charges through ILD Teleservices Inc. from 2 other fraudulent companies Nation's 1st Communications, LLC and MyiProducts Imail for the same voice mail service for the same time periods. All three companies have had the same response
Michelle
Cleveland, Tennessee
U.S.A.
When I called Member's Edge LLC the first time I let it ring approx 20 times with no answer, about 20 minutes later called again and finally spoke to Tiffany. Tiffany explained that I ordered this Voice Mail Service online through a survey that I completed for a free $100 gift certificate to Target.
I explained to Tiffany that I did not complete any survey, that the survey popped up, but while filling it out it asked for my credit card information and I immediately closed the window. She was quick to tell me she would cancel my service immediately and refund a full credit for monthly charges and taxes, but this process would take 2 - 3 billing cycles.
When I asked who authorized the charges to my phone bill she stated that I did when I filled out the survey. I then asked Tiffany if I had this service and was charged for it when was I going to be notified of this service other than a bill for it, she stated that I should have received an email to that fact of which I never received.
What I don't really understand nor trust is the fact that a company you do business with (my home phone company AT&T), would allow charges to my account without written consent to do so and then state that they cannot remove those fraudulent charges.
Out of this one supposed survey I have since received charges through ILD Teleservices Inc. from 2 other fraudulent companies Nation's 1st Communications, LLC and MyiProducts Imail for the same voice mail service for the same time periods. All three companies have had the same response
Michelle
Cleveland, Tennessee
U.S.A.
