- Report: #11649
Complaint Review: Merrick Bank - Old Bethpage New York
-
Author Not Confirmed
Why?
Merrick Bank
P.O. Box 9201 Old Bethpage, 11804 New York, U.S.A.
Phone:
1-800-253-2322
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Merrick Bank ripoff ..simply the most horrible customer service Old Bethpage Long Island New York
closed my account in September 2001. Than I received a statement that I had a positive balance of $34 . I called Merrick Bank what should I do since I closed the account already and cut up my card. They told me that you can send me a check . Ok I said. When I got the check they called me that it was a mistake .They double credited my account . What should I do ?
I asked . Can you avoid the check ? No it is easier to send it back. So I did send it back to Merrick Bank sometime in October . It never got there you they say . I have called several times , talked to several people and I got NO HELP !
NOBODY told me what should I do or what can I do . I never cashed the check I sent it back. They should have the check number and so they could TRACE IT ! I could say the same thing : I never got the check that Merrick Bank sent !
The statements kept coming in ... that I am late paying etc. They even put the monthly fees on there regardless I closed my account long ago. I called again and again explaining what happened . Nobody cared. Finally I decided to pay it off , because Merrick Bank was ruining my credit. I paid $35.16 on January 8th. 2002. I want them to investigate my account and see that check they sent me has not been cashed !!!
It is simply the most horrible customer service I have EVER received. For 22% interest they give no service.
Nov.14. talked to Diane Let's wait a little longer for the check !
Nov.28. talked to Newman
Dec.26. talked to Joe at collection department !
Jan.04. talked to Anthony Drummond . I asked him to investigate the check and trace it ! Did he do it ?
Jan.08. talked to Anthony Drummond again and than a supervisor. I found out you reported me to the Credit Bureau being late on payments which I don't owe ! .
Jan.10. talked to Denise Radigan and I made a payment for $35.16 .
Requested a letter that my account is current. Never got it !
Jan.14. I got another statement for $42.74 including monthly fee for a card that I don't have !
Jan.15. talked to Patricia she does not understand my story. Puts me on hold . I request a supervisor she puts me on hold .
After 8 minutes I get cut off . I call back somebody else picks up .I want to talk to Patricia she refuses. I have to explain all over again why I am calling , she puts me on hold .
Finally I find out I have to write a letter , because you can not trace a check if I say so. Well, here it is.
I wonder if Merrick Bank is capable of this simple task of investigating my ordeal . A simple task of tracing a check that they issued . They should have been asking me What can I do for you ? or This is what we can do to find out .
Avoid Merrick Bank !
I asked . Can you avoid the check ? No it is easier to send it back. So I did send it back to Merrick Bank sometime in October . It never got there you they say . I have called several times , talked to several people and I got NO HELP !
NOBODY told me what should I do or what can I do . I never cashed the check I sent it back. They should have the check number and so they could TRACE IT ! I could say the same thing : I never got the check that Merrick Bank sent !
The statements kept coming in ... that I am late paying etc. They even put the monthly fees on there regardless I closed my account long ago. I called again and again explaining what happened . Nobody cared. Finally I decided to pay it off , because Merrick Bank was ruining my credit. I paid $35.16 on January 8th. 2002. I want them to investigate my account and see that check they sent me has not been cashed !!!
It is simply the most horrible customer service I have EVER received. For 22% interest they give no service.
Nov.14. talked to Diane Let's wait a little longer for the check !
Nov.28. talked to Newman
Dec.26. talked to Joe at collection department !
Jan.04. talked to Anthony Drummond . I asked him to investigate the check and trace it ! Did he do it ?
Jan.08. talked to Anthony Drummond again and than a supervisor. I found out you reported me to the Credit Bureau being late on payments which I don't owe ! .
Jan.10. talked to Denise Radigan and I made a payment for $35.16 .
Requested a letter that my account is current. Never got it !
Jan.14. I got another statement for $42.74 including monthly fee for a card that I don't have !
Jan.15. talked to Patricia she does not understand my story. Puts me on hold . I request a supervisor she puts me on hold .
After 8 minutes I get cut off . I call back somebody else picks up .I want to talk to Patricia she refuses. I have to explain all over again why I am calling , she puts me on hold .
Finally I find out I have to write a letter , because you can not trace a check if I say so. Well, here it is.
I wonder if Merrick Bank is capable of this simple task of investigating my ordeal . A simple task of tracing a check that they issued . They should have been asking me What can I do for you ? or This is what we can do to find out .
Avoid Merrick Bank !
