- Report: #270279
Complaint Review: Metro Lock - New York City New York
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Author Confirmed
Why?
Metro Lock
1713 2nd Avenue New York City, 10128 New York, U.S.A.
Phone:
212-996-3100
Web:
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Metro Lock Price Gouging... Though this was one of those moments you say to yourself, "I should have known better," this locksmith knew I was new to NYC and used extreme scare tactics to sell me a simple deadbolt lock for $600! They NEVER showed me cheaper choices, as they claim... They are LIARS!! New York City New York
In January my husband and I moved to Manhattan from New Jersey and, as we needed a new lock, he looked up a locksmith on Google website and found a locksmith called Metro Lock. He called them and first asked how much a typical lock cost. The man on the other line said, something around $150 and that he could send someone over to the apartment and show us a range of different locks of various prices. My husband agreed and made an appointment for someone to come to the apartment that day. As my husband was running late at work, I was the only one at the apartment when the locksmith came. Within the 3 minutes the man was there, he began telling me how he sees 3-5 robberies and break-ins a week in my area and that, not only did I need a high security lock, that I needed a gate bar installed on the window. "But," he said, "I can do the windows some other time." For now, he said, I needed to make sure that I got a very good lock installed because cheap locks were easy for robbers to break. He said he could even show me how one could simply use a credit card to unlock a door not that he did. So I asked him how much that would cost and he said the outside plate would be $125, the high security cylinder $299, and the dead bolt $95. I said that was too much and asked him to show me cheaper locks. But the guy WOULDN'T, insisting instead that cheap locks would be easily breakable by robbers and again repeating that the neighborhood gets about 4 break-ins every week. Only high security locks would prevent that from happening, he said. Then he said there was perhaps a little cheaper high security cylinder that was about $270. That was still very expensive for me and asked him to show me other locks. But again, he went on about the frequency of break-ins in the neighborhood and how seeing cheaper locks were pointless.
Eventually I believed his intimidating stories (just that morning I had been woken up by someone rattling the doorknob, as if trying to break in and I was new to NYC) and decided on the less expensive lock. After the man installed it, the total, which included installation fee and taxes, came out to $604.69. I paid with my American Express card, and the only time I found out that the lock was not refundable was AFTER I signed the receipt, for it was printed way at the bottom of the paper.
I partly blame myself for my really bad judgment but I just want to let everyone know what he/she will be dealing with if one chooses to let this locksmith come into his/her home.
They are MAJOR RIPOFFS!!!
Anonymous
Princeton, New Jersey
U.S.A.
Eventually I believed his intimidating stories (just that morning I had been woken up by someone rattling the doorknob, as if trying to break in and I was new to NYC) and decided on the less expensive lock. After the man installed it, the total, which included installation fee and taxes, came out to $604.69. I paid with my American Express card, and the only time I found out that the lock was not refundable was AFTER I signed the receipt, for it was printed way at the bottom of the paper.
I partly blame myself for my really bad judgment but I just want to let everyone know what he/she will be dealing with if one chooses to let this locksmith come into his/her home.
They are MAJOR RIPOFFS!!!
Anonymous
Princeton, New Jersey
U.S.A.
