Akos
Niles,#2REBUTTAL Owner of company
Wed, December 26, 2007
This is in reference to Crystal Sullivan who had complained about Cordon Bleu cookware and Michiana Housewares. Mrs. Sullivan had called my office 7 months after I had sold her the cookware. She was very belligerent and used vulgar lanaguage. I had tried to set up a time to show her again how to use her pans, but she refused. When there is blue stains in the bottoms of pans, she is using too high heat. Using much more heat then required will cause things to stick and burn. I had sent her a letter where I offered help again, which she refused and sent back. She didn't pay over $3,000. for her cookware like she stated only $2,377 plus tax and shipping. She bought the largest set we had after I had should her all the sets that were available. That was her choice. She was upset and didn't want to listen to anything I said. Our pans clean easily with minimal care. She should refer to the DVD supplied with her pans. I will, still show her how to use the pans and supply her with any help needed if she calls again. Sincerely, Akos L. Kovach